Supporting Cultural Diversity in Healthcare: Practical Skills for Inclusive Care
Skills to deliver equitable, inclusive, person-centred healthcare
People from culturally and linguistically diverse backgrounds can face barriers when accessing and navigating healthcare. Communication difficulties, unfamiliar systems, bias and services that do not respond to different needs can affect access, safety and the experience of care.
Every person involved in a health service can help make care more accessible, respectful and responsive.
This free, in-person workshop will help healthcare staff recognise barriers, reflect on their own assumptions and apply culturally responsive approaches in their everyday work.
Who is this workshop for?
This workshop is primarily for people working in healthcare, including:
Nurses and nurse coordinators
Allied health professionals
Administrative staff
Reception and customer service staff
Patient support staff
Service coordinators and managers
Other people who interact with health consumers
Consumer representatives with an interest in culturally responsive healthcare are also welcome to register.
As this workshop is funded to support the health workforce, priority will be given to health staff if demand exceeds available places.
No previous cultural diversity training is required.
What will you learn?
By the end of this workshop, you will be better able to:
Recognise barriers that culturally and linguistically diverse consumers may experience when accessing healthcare
Reflect on how culture, assumptions and unconscious bias can affect interactions and decisions
Use practical cross-cultural communication skills
Respond respectfully to different cultural practices, preferences and needs
Identify ways to make health services more accessible and inclusive
Apply strategies that support equitable, culturally responsive and person-centred care
You will be presented with a certificate of completion after the workshop.
Event details
Date: Wednesday 28 October 2026
Time: 10.00 am to 2.00 pm AWST
Location: Health Consumers’ Council WA, 434 Lord Street, Mount Lawley
Format: In person
Cost: Free
Catering: A light lunch will be provided. Tea, coffee, Milo and water will also be available.
Please tell us about any dietary requirements when you register.
Places are limited
This workshop is often oversubscribed and a waitlist may apply.
Places are limited to support discussion and practical learning. If demand exceeds capacity, priority will be given to people working in healthcare.
If you can no longer attend, please cancel your registration promptly. This allows us to offer your place to someone on the waitlist and avoid unnecessary catering and printing costs.
About the presenters
This workshop will be facilitated by Louise Ford and Leila Esmailzada from Health Consumers’ Council WA.
Louise and Leila work with health consumers, communities and health services to support more equitable, accessible and person-centred healthcare across Western Australia.
Accessibility and participation
We want everyone to be able to participate.
Tell us about any accessibility or communication needs when you register, or email engagement@hconc.org.au before the workshop. Please contact us if you would like to discuss what support is available.
About HCCWA
Health Consumers’ Council WA (HCCWA) is the independent peak body for health consumers in Western Australia.
We champion the rights and interests of health consumers and work with communities, health services and decision-makers to help make healthcare fair, accessible, safe and shaped around the people who use it.
This workshop is offered free of charge through HCCWA’s funding agreement with the WA Department of Health.
Stay connected
Continue building your skills and connect with people working to improve healthcare across Western Australia.
Join the Health Engagement Network — a free community for health staff and consumer and carer representatives interested in improving consumer engagement. Health Consumers' Council WA
Subscribe to HCCWA eNews for upcoming workshops, events, consultations and opportunities to get involved. Health Consumers' Council WA
Follow HCCWA on Humanitix to hear about future events.
Register for this free workshop
Build practical skills that can help make healthcare more equitable, inclusive and responsive.
Places are limited.
Plan your visit & FAQs
- Who can attend?
This workshop is primarily for clinical, administrative and support staff working in healthcare.
Consumer representatives with an interest in culturally responsive healthcare are also welcome to register. If demand exceeds capacity, priority will be given to health staff.
- Do I need previous training?
No. You do not need previous cultural diversity training to attend.
- Is the workshop free?
Yes. This workshop is offered free of charge through HCCWA’s funding agreement with the WA Department of Health.
- Is food provided?
Yes. We will provide a light lunch, along with tea, coffee, Milo and water.
Please tell us about any dietary requirements when you register.
We have tea, coffee, milo and water available during the workshop.
There are two coffee shops very close by:
Willing Coffee West Parade
Pages Cafe (located inside Koorong Books)
- Is parking available?
Limited free parking is available at the HCCWA office. If these spaces are full, free street parking may be available on West Parade and nearby side streets.
We recommend carpooling where possible and checking local parking signs when you arrive.
- Can I get there by public transport?
HCCWA is within walking distance of East Perth and Mount Lawley train stations.
Bus stops are located near the office on Lord Street.
Check the Transperth JourneyPlanner before travelling for current routes and times.
- Is the venue accessible?
Please tell us about any accessibility or communication needs when you register, or email engagement@hconc.org.au before the workshop. We can discuss the venue and what support is available.
- What happens if the workshop is full?
This workshop is often oversubscribed, you can join the waitlist through Humanitix and we will contact you if a place becomes available.
This free workshop is run as part of our contract with the Department of Health, priority will be given to health staff.
- What should I do if I can no longer attend?
Please cancel your registration as soon as possible so we can offer your place to someone on the waitlist and avoid unnecessary catering cost.
- Who can I contact about the workshop?
Email engagement@hconc.org.au with any questions about the workshop, accessibility or registration.
Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity
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