Systems Thinking for Smarter Problem Solving - 1 Day Course in Canberra
Description
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About This Course
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom / Virtual
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages & light snacks provided (in-person)
If you would like weekend training sessions, kindly reach out to us at info@mangates.com for availability and scheduling.
Course Overview
This workshop helps professionals break away from linear thinking and learn to understand how systems, people, processes, and structures interact. Participants will learn to analyze root causes, avoid unintended consequences, and make more informed decisions. Through discussions, models, case explorations, simulations, and reflective exercises, the session encourages a mindset shift from isolated problem-solving to holistic, systems-level awareness.
Learning Objectives
By the end of this workshop, you will be able to:
Identify how systems, processes, and people interact
Recognize root causes rather than treating symptoms
Map workflows and analyze system dynamics
Predict the ripple effects of decisions
Apply systems thinking to solve real operational problems
Use structured tools to improve decision-making
Target AudienceProject managers & PMO teams
Operations, quality, and process improvement professionals
Business analysts, consultants, and planners
Engineering & technical professionals
Anyone involved in problem-solving across teams or structures
Why Choose This CourseIn today’s complex organizational environments, solving problems requires a mindset that sees connections, not just tasks. Systems thinking equips professionals to identify root causes, prevent unintended consequences, and make decisions that create long-term positive outcomes. This workshop provides practical frameworks and visual tools that can be applied immediately to real work situations.
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Want to train your entire team?We offer customized in-house sessions designed to help teams build a shared systems-thinking mindset. This ensures everyone understands how decisions in one area impact results across the organization. In-house delivery supports collaborative problem-solving, alignment, and better cross-functional communication.
📧 Contact us today to schedule a customized in-house session: corporate@mangates.com
Agenda
Module 1: Introduction to Systems Thinking
• What makes a system different from tasks and processes • Understanding interconnectedness and patterns • Identifying system boundaries and elements Icebreaker Activity
Module 2: Mapping System Components
• Visualizing workflows and relationships • Recognizing dependencies and system constraints • Using diagrams to uncover hidden structures Activity
Module 3: Cause & Effect Awareness
• Understanding feedback loops • Identifying reinforcing vs. balancing patterns • Avoiding short-term solutions that create long-term issues Role Play
Module 4: Real-World Systems Analysis
• Case patterns in operations, projects, teams, and markets • Identifying leverage points for influence • How small shifts create large positive impact Case Study
Module 5: Simulation for Decision Dynamics
• Scenario-based decision-making • Forecasting outcomes before acting • Managing trade-offs and ripple effects Simulation Exercise
Module 6: Team-Based Systems Problem Solving
• Collective insight and multi-perspective thinking • Group modeling of problem scenarios • Avoiding biases with structured collaboration Group Brainstorm Activity
Module 7: Action Planning for Ongoing Use
• Translating systems tools into workplace routines • Setting up triggers for reflective thinking • Building your systems thinking practice Action Plan Review
FAQs
- 1. Do I need prior knowledge of systems thinking?
No, the course starts with foundational concepts.
- 2. Is the workshop interactive?
Yes, it includes discussions, simulations, and group activities.
- 3. Will I receive a certificate?
Yes, you will receive a Course Completion Certificate.
- 4. Is it applicable to everyday work?
Yes, the tools are designed for real operational environments.
- 5. Can this be customized for my organization?
Yes, in-house customization is available.
- 6. How many participants are ideal?
15–25 participants is optimal for interaction.
- 7. Is this useful for project teams?
Very—this course enhances cross-team coordination.
- 8. Do I need technical background?
No, the focus is conceptual and practical.
- 9. Is post-workshop support available?
Optional coaching support is available.
- 10. Does it improve decision-making confidence?
Yes—system insight leads to better, more informed decisions.
- 11. What is the refund policy?
You are eligible to request a refund up to 7 days before the event.
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