Course Content

This full day workshop combines Communicate with Influence and Respectful Workplace Behaviour workshops to provide participants with tools and knowledge to enhance respectful workplace communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations and foster a positive and inclusive workplace culture.

The workshop includes:

Active listening and using your voice effectively
Communication tips and techniques
Perceptions, prejudice and stereotypes
Communication styles
Having direct conversations
Giving good information
Barriers to communication
Definition of bullying and other negative workplace behaviours

Learning Outcomes

By the completion of this course the participant will be able to

Understand preferred communication methods
Know and understand causes of conflict and conflict resolution methods
More positively manage their own behaviour
Recognise and more confidently manage miscommunications in the workplace
Identify bullying behaviour
Address behaviour that can lead to bullying, harassment and discrimination

Who should attend

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with others.

Delivery Information

Duration: 5 hours

Locations: State-wide

Investment

$495 TCCI member

$745 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au