Course Content

This course combines Leadership Essentials PLUS and Having Difficult Conversations.

Not a pre-requisite, however this workshop builds on the Leadership Essentials workshop, exploring in further detail the DISC behaviour and communication strategies and includes an individual DISC assessment.

DISC is an internationally recognised and validated personal assessment tool used to improve work productivity, teamwork and communication. It is non-judgemental and helps people discuss their behavioural differences.
All participants will undertake a 15-minute online assessment prior attending and will be provided with a detailed report about their personality and behavioural styles.

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback. This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace.

Using personalised DISC profiles, participants will increase their self awareness and understanding of how others perceive them to improve their communication in the workplace.

Learning Outcomes

Increase self-knowledge: how you respond to conflict, what causes you stress and how you solve problems, how you are perceived by others?
Facilitate better teamwork and minimise conflict through improved communication
Develop stronger relationship with team members by identifying and responding to individual styles
Modify own behaviour appropriately to improve interactions
Understand communication process
Using empathy to adapt your message
Understand communication styles
Adapting the message to suit the audience
Increased confidence to address issues
Structured approach to holding discussions

Who should attend?

This course is suitable for supervisors and managers who would benefit from understanding their own and others preferred communication and behavioural styles in order to improve team communication.

Individual Reports SAMPLE REPORT

Each participant will receive a detailed report which includes:

General characteristics
Value to the organisation
Checklist for communicating
Ineffective communication
How others perceive you
Adapting your style
Areas for focus
Keys to motivating and managing
Action plan

Delivery Information

Duration: 6 hours

Locations: State-wide

Investment

$495 TCCI member

$745 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au