Tech Talks #13 - The Future of AI and Customer Service

As we enter 2025, organisations who haven’t yet adopted AI into their customer service journeys have a big decision to make: continue to wait, see what happens, and keep falling behind – or adapt to this huge transformation. But how?  

Join us for a lunch & learn session on Thursday 27th February to better understand how to implement and embrace generative AI to create a better customer experience.  

We’ll discuss:

• How to integrate AI services into your processes
• How fundamental customer service metrics are failing—and what you should really be tracking
• Insights on why 2025 will be key year for customer service

At Intercom, we believe that the new way to deliver best-in-class customer support is through an AI-first approach. In the past year or so, we've released many AI-powered tools for your customers, your support agents, and support leaders. Our latest addition is Fin AI Copilot, your agents' personal assistant.  

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About Fishburners Tech Talks

As the Australian startup ecosystem evolves, a vital part of our mission at Fishburners is to give access to a broad range of resources and insights that support entrepreneurs in building commercially viable ventures. 

TechTalks aim to provide thoughtful, interactive panels and workshops delivered by industry experts, focused on filling capability and knowledge gaps to supercharge the founders and operators in our community. 

From demystifying tech, to capital raising, to team building, we've listened to founders share their biggest challenges and have sought out the best and brightest to share their insights.