Course Overview:

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.

With our 10 Soft Skills You Need workshop you will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your career.

Target Audience:

Professionals who are interested in learning 10 Soft Skills.

Learning Objectives:

After completing this course, Individuals will be able to demonstrate their understanding of:

What are Soft Skills?

Effective Communication

Teamwork

Problem Solving

Time Management

Attitude and Work Ethic

Adaptability/Flexibility

Self-Confidence

Ability to Learn From Criticism

Networking

Prerequisites:

None

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Module One: What are Soft Skills?

Definition of Soft Skills

Empathy and the Emotional Intelligence Quotient

Professionalism

Learned vs. Inborn Traits

Case Study

Module One: Review Questions

Module Two: Soft Skill 1: Communication

Ways We Communicate

Improving Non-Verbal Communication

Listening

Openness and Honesty

Case Study

Module Two: Review Questions

Module Three: Soft Skill 2: Teamwork

Identifying Capabilities

Get Into Your Role

Learn the Whole Process

The Power of Flow

Case Study

Module Three: Review Questions

Module Four: Soft Skill 3: Problem Solving

Define the Problem

Generate Alternative Solutions

Evaluate the Plans

Implementation and Re-evaluation

Case Study

Module Four: Review Questions

Module Five: Soft Skill 4: Time Management

The Art of Scheduling

Prioritizing

Managing Distractions

The Multitasking Myth

Case Study

Module Five: Review Questions

Module Six: Soft Skill 5 and 6: Attitude and Work Ethic

What Are You Working For?

Caring for Others vs. Self

Building Trust

Work Is Its Own Reward

Case Study

Module Six: Review Questions

Module Seven: Soft Skill 7: Adaptability/Flexibility

Getting over the Good Old Days Syndrome

Changing to Manage Process

Changing to Manage People

Showing You"re Worth Your Weight in Adaptability

Case Study

Module Seven: Review Questions

Module Eight: Soft Skill 8: Self-Confidence

Confident Traits

Self-Questionnaire

Surefire Confidence Building Tactics

Build Up Others

Case Study

Module Eight: Review Questions

Module Nine: Soft Skill 9: Ability to Learn From Criticism

Wow, You Mean I’m Not Perfect?

Listen With An Open Mind

Analyze and Learn

Clear the Air and Don"t Hold Any Grudges

Case Study

Module Nine: Review Questions

Module Ten: Soft Skill 10: Networking

Redefining Need

Identifying Others" Interests

Reaching Out

When to Back Off

Case Study

Module Ten: Review Questions

Module Eleven: Wrapping Up

Words From The Wise

Review Of The Parking Lot

Lessons Learned

Recommended Reading

Completion Of Action Plans And Evaluations