The 24/7 Service Desk: Handling Enquiries While You Sleep

Name: The 24/7 Service Desk: Handling Enquiries While You Sleep
Start: 2026-10-06T16:00:00+0800
End: 2026-10-06T17:30:00+0800
Location: The Platform

Tue, 6 Oct, 4pm - 5:30pm AWST

The Platform

Perth WA, Australia

Western Australian AI Hub

23 followers · Contact host

Description

Live Webinar in collaboration with Belmont Business Enterprise Centre Inc.

Stop letting hot leads go cold after hours. Start winning customers while you rest.

As a small business owner, you cannot be glued to your phone 24/7. Whether you are on a job site, serving a client, or having dinner with your family, you need time off. But potential customers expect instant answers. In today's market, waiting even a few hours to respond can mean losing a job or sale to a competitor who replied first.

Basic "out of office" auto-replies don't cut it anymore they sound cold, robotic, and dismissive.

At WA AI Hub Western Australia's home for safe, practical, and humanity-centred AI training we show you how to bridge the gap between being away from your desk and staying open for business.

In this interactive live webinar (presented alongside the Belmont Business Enterprise Centre), you will learn how to set up intelligent, warm, and helpful auto-responses that actually answer customer questions. Plus, we will tackle one of the most stressful parts of running a business: Google Reviews. You will learn simple, 30-second workflows to turn all customer feedback even the tough 1-star complaints into your greatest marketing asset.

Learning Outcomes

Intelligent Automation: Set up automated response systems that actually answer questions instead of just saying “we’ll get back to you.”
The Warm Human Tone: Master the art of Humanized AI so customers feel heard and valued, even when you’re not there.
Google Review Mastery: A 30-second workflow to respond to positive, neutral, and negative reviews with professional grace.
Conflict De-escalation: Templates and techniques to handle difficult customers and turn a 1-star complaint into a 5-star recovery.
Lead Retention: Build a “no leak” funnel where every enquiry is captured and nurtured automatically until you can take over.

Key Topics Covered

How to set up smart, humanized auto-replies
Strategies for responding quickly to Google Reviews
Conflict de-escalation communication techniques
Practical workflows to keep leads warm
Standardizing your brand voice across all customer interactions

Who Should Attend

Trades, Services & Consultants: Anyone working "on the tools" or in back-to-back meetings who can't pick up the phone immediately.
Retail & Hospitality Owners: Businesses receiving a high volume of online enquiries and Google Reviews.
Solo Operators: Business owners who need the support of a virtual front desk without the cost of extra staff.
Small Business Teams: Teams wanting a consistent, professional brand voice across every customer message.

Important Notes

The 24/7 Service Desk: Handling Enquiries While You Sleep is strictly limited to 25 participants in curated cohorts. Applications officially open on 11 March 2026. Attend this briefing to learn how to join the waitlist and receive the Programme Guide first.

Stop losing leads after hours and take the stress out of customer service. Reserve your spot for the live briefing today!

#SmallBusiness #CustomerExperience #Automation #GoogleReviews #HumanizedAI #CXInsight #Marginpreneur #BusinessGrowth #DigitalTools #CommunityEmpowerment

Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity

Refund policy

Refund and Cancellation Policy Participant cancellation windows 14 or more calendar days before the scheduled session: Transfer to another available WA AI Hub session or course credit, less any non-recoverable third-party platform fee. Refunds may be offered less an administration fee at WA AI Hub’s discretion. 7-13 calendar days before the scheduled session: Transfer or credit only, subject to availability. No cash refund for change-of-mind cancellation. Less than 7 calendar days before the scheduled session: No refund, no credit and no transfer for change-of-mind cancellation. WA AI Hub may consider exceptional circumstances at its discretion. No-show or partial attendance: No refund, no credit and no transfer, except where required by Australian Consumer Law. Substitutions Participant substitutions are allowed up to 24 hours before the session if the substitute meets eligibility requirements and WA AI Hub receives the updated attendee details in writing. Organiser cancellation, rescheduling or major change If WA AI Hub cancels a session, cannot deliver the session, or makes a major change to the time, delivery mode or core advertised content, participants will be offered a reasonable remedy such as transfer, credit or refund, consistent with Australian Consumer Law. Australian Consumer Law statement Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service fails to meet a consumer guarantee, participants may be entitled to a remedy depending on the circumstances. This policy does not limit those rights. Platform fees Ticketing platform fees and payment processing fees may be non-refundable where those fees are charged and retained by the platform, except where law or the relevant platform rules require otherwise. How to request a cancellation, transfer or remedy Email Junita junita@wahub.ai (08) 6156 4865 with the participant name, session title, booking reference, requested outcome and reason for the request. Recommended acceptance wording By registering, participants acknowledge the refund and cancellation policy and understand that statutory rights under Australian Consumer Law continue to apply.

Hostinformation

Western Australian AI Hub

23 followers

Contact host

View profile

Western Australian AI Hub is the state’s accelerator for sovereign artificial intelligence capability. Born from the grassroots energy and collaborative spirit of the Perth AI Innovators community founded by Josh (Adi Tedjasaputra) and Eunice Sari in early 2024, the Hub represents the next stage of our journey: a dedicated, community-led organisation focused on turning Western Australia’s strengths in data and innovation into world-leading AI solutions that matter.

Vision:

To establish Western Australia as a globally recognised leader in the application of responsible and innovative AI, driving economic diversification, industrial productivity, and social progress for all Western Australians.

Mission:

The WA AI Hub connect industry, government, academia, and the startup community to accelerate the adoption of AI in key economic sectors, foster world-class talent, and champion the development of safe, ethical, and inclusive AI solutions.

We aim to support our state reaping the economic benefits of its unique datasets and community strengths while fostering sustainable innovation that serves current and future generations.

What We Do:

Our strategic programs address critical challenges and build long-term sovereign capability in areas where WA has a global edge:

AI in Education: Building an AI-literate workforce through digital literacy pathways and research excellence.
AI for Core Industries: Deploying responsible AI in mining, minerals, and energy to enhance safety, sustainability, and productivity.
AI for a Sustainable Future: Driving “Green AI” powered by renewable energy and sovereign data.
Ecosystem & Leadership Activation: Scaling proven programs to equip leaders and practitioners with the skills to thrive in the AI revolution.

Who Should Join:

Our group is open to anyone interested in AI, regardless of their level of expertise. Whether you're a seasoned developer, a student, a researcher, or just an AI enthusiast, you're welcome to join us.

Why Join Us:

By joining the Western Australian AI Hub, you’ll be part of a state-wide movement to shape the future of responsible and innovative AI. You’ll have the opportunity to connect with industry leaders, researchers, and innovators, contribute to building sovereign AI capability, and play a role in driving economic diversification, industrial productivity, and social progress for all Western Australians.

Activities:

AI Consulting Services: Provide businesses with expertise on integrating AI as teammates or subordinates, focusing on transparency, trust, and complementary strengths (e.g., combining AI's data processing with human creativity). Example: Helping a logistics firm optimise routes with AI while ensuring drivers retain control and contextual decision-making.
AI Workshops and Training Programs: Educate individuals and organisations on skills for the AI era, including AI literacy, prompt engineering, and emotional intelligence for hybrid teams. Incorporate insights on trust imperatives (transparency, reliability, user control) to build effective collaboration.
AI Research and Development (R&D): Conduct research on human-AI teaming and symbiosis, developing tools like explainable AI systems that improve decision accuracy and trust calibration. Publish findings to establish thought leadership and contribute to the global AI community.
AI Community Events: Host meetups, hackathons, and conferences to connect AI enthusiasts, developers, and professionals, fostering collaboration and innovation. Focus on psychological safety, encouraging participants to question AI outputs and share feedback.