The 24/7 Service Desk: Handling Enquiries While You Sleep

Live Webinar in collaboration with Belmont Business Enterprise Centre Inc.

Stop letting hot leads go cold after hours. Start winning customers while you rest.

As a small business owner, you cannot be glued to your phone 24/7. Whether you are on a job site, serving a client, or having dinner with your family, you need time off. But potential customers expect instant answers. In today's market, waiting even a few hours to respond can mean losing a job or sale to a competitor who replied first.

Basic "out of office" auto-replies don't cut it anymore they sound cold, robotic, and dismissive.

At WA AI Hub Western Australia's home for safe, practical, and humanity-centred AI training we show you how to bridge the gap between being away from your desk and staying open for business.

In this interactive live webinar (presented alongside the Belmont Business Enterprise Centre), you will learn how to set up intelligent, warm, and helpful auto-responses that actually answer customer questions. Plus, we will tackle one of the most stressful parts of running a business: Google Reviews. You will learn simple, 30-second workflows to turn all customer feedback even the tough 1-star complaints into your greatest marketing asset.

Learning Outcomes

• Intelligent Automation: Set up automated response systems that actually answer questions instead of just saying “we’ll get back to you.”

• The Warm Human Tone: Master the art of Humanized AI so customers feel heard and valued, even when you’re not there.

• Google Review Mastery: A 30-second workflow to respond to positive, neutral, and negative reviews with professional grace.

• Conflict De-escalation: Templates and techniques to handle difficult customers and turn a 1-star complaint into a 5-star recovery.

• Lead Retention: Build a “no leak” funnel where every enquiry is captured and nurtured automatically until you can take over.

Key Topics Covered

• How to set up smart, humanized auto-replies

• Strategies for responding quickly to Google Reviews

• Conflict de-escalation communication techniques

• Practical workflows to keep leads warm

• Standardizing your brand voice across all customer interactions

Who Should Attend

• Trades, Services & Consultants: Anyone working "on the tools" or in back-to-back meetings who can't pick up the phone immediately.

• Retail & Hospitality Owners: Businesses receiving a high volume of online enquiries and Google Reviews.

• Solo Operators: Business owners who need the support of a virtual front desk without the cost of extra staff.

• Small Business Teams: Teams wanting a consistent, professional brand voice across every customer message.

Important Notes

The 24/7 Service Desk: Handling Enquiries While You Sleep is strictly limited to 25 participants in curated cohorts. Applications officially open on 11 March 2026. Attend this briefing to learn how to join the waitlist and receive the Programme Guide first.

Stop losing leads after hours and take the stress out of customer service. Reserve your spot for the live briefing today!

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