The Internal Investigator: Fundamentals Through a Bullying Case Study - Online

Session 1 - Wed 17 February 2027 9am - 12pm

Session 2 - Thurs 18 February 2027 9am - 12pm

Q Workplace Training has the industry expertise to support the professional development of internal investigative processes and teams. This fundamentals workshop aims to equip you with the knowledge and skills necessary to conduct procedurally fair and effective workplace investigations. Whether you are in a dedicated investigative team, Human Resources, Employee Relations, management or lead position, this training will provide you with valuable insights, best practices, and practical strategies to handle these sensitive matters with procedural rigour, confidence, and a trauma-informed approach at every stage.

Bullying complaints are among the most common, and most complex, matters that land on an investigator's desk. Getting the process right matters.

This two-session workshop takes you through the complete lifecycle of a workplace investigation - from the moment a complaint lands to the delivery of findings and closing out the matter, using a bullying complaint as your working case study throughout. Every stage is covered. Key decision points are examined. You will not just learn the theory; you will apply it in real time.

What the Workshop Covers

Across two half-day sessions, you will work through every stage of the investigative process:

Understanding the Process and Planning the Investigation

The regulatory framework and key legislative obligations
Why trauma-informed practices are now an expected standard and how they apply throughout the whole investigation
Stage 1 | Triage - when to investigate, what alternatives exist, and how to identify the type of misconduct involved
Stage 2 | Planning and Scoping - setting the scope, identifying the right investigator, managing conflicts of interest, and setting stakeholder expectations
Stage 3 | Gathering Evidence - evidence gathering, interview sequencing, investigative interview technique, and guided examples on navigating difficult conversations
Managing difficult issues - anonymity requests, confidentiality, representative challenges, and maintaining independence

Obtaining a Response, Making Findings, and Finalising the Investigation

Stage 4 | Allegations and the Respondent's Response - drafting allegations, how much to disclose, and balancing procedural fairness with confidentiality
Stage 5 | Making Findings - evaluating and weighing evidence, assessing credibility, meeting the standard of proof, and writing a well-reasoned report
Stage 6 | Closing Out - delivering outcomes, supporting participants, and self-care for the investigator
Q&A session

What You Take Away

Your Investigations Toolkit

Every participant receives 12 months' access to our Investigations Toolkit; a practical library of easy-to-use templates, continually updated to reflect best practice and current legal principles. Designed by Q Workplace Solutions, authors of the leading text Workplace Investigations: Principles and Practice (2nd Edition).

Click here for course details.

“Very informative training delivered by experts. Great examples used throughout the day, highly recommended due to the excellent content and the expertise of the facilitators.” P&C Business Partner, Sydney

Register Now

Spots are limited to ensure a highly interactive experience. Book your place now. For group bookings or enquiries, contact 1300 944 049.

By registering for this course, you agree that you have read and agree with the Terms of Service, including not being a competitor or using the resources to provide external workplace investigation services or training services to third parties on a commercial basis.

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