This training is funded by Staffordshire County Council. To access this session for FREE you must be a member of Support Staffordshire. Support Staffordshire reserves the right to charge you for your booking if you are not a member.

FREE places are restricted to TWO per organisation for this session so please check with your organisation before booking. Additional names can be added to a waiting list.

Who should attend:

This course is aimed at staff and volunteers who work with service users, partners and other organisations who wish to better understand professional conduct.

Overview:

In today’s world individuals are dealt with in a variety of ways - face to face, emails, texting, social media and more. Sometimes it can be easy to let the boundaries slip between professional and personal communications and this course aims to provide the tools to ensure communications are always understood and clear. Different types of communication will be covered as well as how to handle difficult conversations.

Topics covered:

Understand what professionalism means.
Know the advantages and disadvantages of different types of communication methods and how to be an effective listener.
Be able to handle difficult conversations.
Understand boundaries and how to spot when they are slipping.

**Members failure to attend without prior cancellation will result in you being charged the standard half day member rate of £30**. To avoid being charged you must provide a minimum of two working days' notice so that your place can be offered to another organisation.**