THE SERVICE DESIGN WORKSHOP

Friday May 28th 2021 10:00 AM - 12:00 PM

What is a service design?

Think of the service design as a roadmap detailing how you deliver a service to your customers and your brand–and beyond.

Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely - wikipedia.

Service design improves the experiences of both the user and employee by designing, aligning, and optimising an organisation's operations to better support customer journeys - Nielsen Norman Group.

Always. Every time.

A profound understanding

Want better interactions with your customers?

What if you had:

A crystal clean understanding of your customer service and how to profit from it?
A customer service that enabled you to know the onstage actions, backstage actions, processes, magic moments and money moments?
A method and strategy to start seeing the opportunities where you're under-delivering or totally missing the mark!

All of this is possible and more!

What you get

The Service Design Workshop is a set of seven online guided activities, designed to investigate into how you deliver a service to your customer. It’s one deep strategically designed conversation with you and your team for your customer. A conversation of discovery, contemplation, improvement and decision-making.

Create a customer persona
Frame the journey with phases, stages and steps
Declare the required customer jobs
Identify touch points
Document the team jobs performed onstage
Document the team jobs performed offstage
Document the supporting processes
Map milestones, magic moments and money moments
Define business and customer success
Suggest improvements

Not sure if this is for you? Book a free 30-minute zoom to find out.

Why choose us?

At Design Moshpit we have deep industry experience at successfully crafting meaningful conversations for teams of 3-60. We are industry leaders in designing conversations for organisations and their big, hairy, audacious challenges. The Purpose Workshop design itself, is at the forefront of technological innovation using the latest bleeding-edge digital design methodologies (design thinking and user experience design) to design not one, but a program of world-class workshops.

The Customer Journey Workshop is one.

The workshop is run live and online using the video and audio conferencing tool Zoom. All you need is a power source, a computer and internet connection. Your work is yours to keep. View, review and rework your purpose content 24/7 anywhere, anytime, anyplace using the free cloud-based industry tool Miro.

Simple. Clean. Easy.

This is your time

The time for you to be helping others is over!

The time for you to help yourself and your business is NOW!!!

This is about you. Don’t wait.

The Customer Journey Workshop will redefine what matters most to you and your customer so you can live life on a grander scale.

RESERVE YOUR SEATS NOW & BOOK TO AVOID DISAPPOINTMENT!

In these unprecedented times we want to help those looking to expand their consciousness and live a fulfilling life with Purpose.

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The Facilitator

Bernard Schokman, Design Thinker and Founder of Design Moshpit, has worked in numerous digital roles across large corporations, medium sized businesses and startup organisations. In 2007 he started his move into a career deep in Design - Product Design, Service Design, Digital User Experience (UX) Design, Design Thinking and Workshop Design.

Having reinvented himself on numerous occasions he wanted to create something tangible to help himself (and others) do the same. He has authored an industry design book "UX Like a BOSS" and co-authored "Design Thinking Moderator" with Sean McGuire - Design Thinker at Microsoft. He has also provided design mentoring for various organisations across Australia while lecturing in Design Management at Victoria University.

At heart, Bernard is a father of three, a compliment to one amazing woman, loves learning, surfing and has an insatiable appetite for deep conversation with anyone.