Terms & Conditions | Refund Policy

Purchase of a ticket indicates that you have read and agree to comply with these Terms & Conditions | Refund Policy.

1. Cancellation – the registrant

1.1 You must notify us in writing if you need to cancel. Please email registrationstwc@WOTL.com.au.

1.2 If a registrant is unable to attend an event for any reason, they may substitute someone else by notifying us in writing to registrationstwc@WOTL.com.au.

1.3 Delegate name changes will be accepted until COB 11 February 2022 in writing to registrationstwc@WOTL.com.au. Changes after this date will be at the discretion of the Conference Committee.

1.4 Where the registrant is unable to attend, and is not able to transfer their place to another person, then the following refund arrangements apply:

More than 35 days before the event will be refunded 80% of the total registration fees.
More than 16 days before the event will be refunded 50% of the total registration fees.
Registrations cancelled less than 16 days before the event will not be eligible for a refund.

1.5 Refunds outside of this policy will be at the discretion of the Conference Committee.

1.6 Refunds will be made in the following ways:

For payments received by credit or debit cards, the same credit/debit card will be refunded.
For all other payments, a bank transfer will be made to the payee nominated account.

1.7 If you are unable to attend an event due to COVID-19 related border closures or local lockdowns, WoTL will transfer your registration to virtual attendance where available. A partial refund may be applied to your registration at the discretion of the Conference Committee.

2. Cancellation – the event organisers

2.1 Cancellation of the in-person event due to any unforeseen circumstance, eg COVID-19 or natural disaster, will result in WoTL either transferring all tickets to an online event OR postponing the event. Registrants will be notified of relevant details via your nominated email.

3. Speakers

3.1 All Speakers are subject to change.

3.2 Speaker cancellations do not affect the cancellation policy.

4. Loss or damage

4.1 WoTL is not responsible for any loss or damage as a result of any speaker or program substitution or alteration, or the postponement or cancellation of an event.

It is recommended that you consider investing in travel insurance in case an extenuating event prevents you from attending.