Customer service automation is the hot topic of conversation these days, and more specifically, how bots fit into the mix. We’ve seen companies jump the gun and add a bot because they felt like everyone else was doing it, only to find it delivered sub-optimal/disappointing results.

To Bot or Not to Bot? It's all start with a magnetic conversational strategy.

WHAT YOU WILL LEARN IN THIS MASTER CLASS

1. Introduction to chatbot - The trends, the problems and the solutions for customer experience
2. The 3 pillars of chatbot - bring them in, nurture them, close them, repeat.
3. The top 20 things businesses fail to do in chatbot

WHAT YOU WILL GET

1. FAQs to a chatbot creation
2. A DIY live session to create a simple chatbot for your business