Training Session: Understanding Trauma – Safe, Effective, and Ethical Practice
Facilitator: Monica Lord, Flourish Therapy & Consulting

This training session is designed for case/support workers, coordinators, managers, volunteers, and frontline staff within the not-for-profit (NFP) sector who work with individuals affected by trauma.

Led by Monica Lord—an Accredited Mental Health Social Worker and founder of the Australian Centre for Hoarding, Squalor, and Clutter—this session will deepen your understanding of trauma and its impact on individuals and communities. Drawing on over 15 years of clinical experience, Monica will provide practical tools to help you work safely, effectively, and ethically with people who have experienced trauma.

Key topics include:

Understanding the different types and impacts of trauma
How trauma affects behaviour, relationships, and daily functioning
Principles of trauma-informed practice in support services
Strategies for creating safe, respectful, and empowering spaces for clients
Maintaining ethical boundaries while supporting recovery

Who should attend: Case workers, support workers, coordinators, managers, volunteers, and frontline staff in the community services sector.