Understanding and Responding to Financial Abuse for Business
Event description
This engaging and interactive 3-hour workshop will build your understanding of financial and economic abuse and improve your responses to customers experiencing it. The session is delivered in two parts:
Part 1 - Understanding Financial Abuse:
- Defining financial and economic abuse
- Tactics of financial abuse
- Prevalence and impacts
- Domestic and family violence context
- The law and economic abuse.
Part 2 - Responding to Financial Abuse:
- Recognising potential indicators of financial abuse
- Developing empathetic, ethical responses to people experiencing financial abuse by:
- Understanding the impact of financial stress and trauma
- Appreciating the situational logic of their decision-making
- Resources and supports available.