Understanding Family Violence: Victim-Survivors and Persons Using Violence (In Person)

Have you recently welcomed new team members, had staff miss a previous session, or noticed people who could use a refresher?

Uniting is running scheduled Understanding Family Violence sessions. You can register individual staff without organising a dedicated program.

This course builds staff capability to understand the various forms of family violence, covering both victim-survivor experiences and the behaviours of persons using violence, through a trauma-informed approach. It equips staff to recognise and respond safely, support those affected, and manage the misuse of services so that outcomes are safe and appropriate.

Participants also get the opportunity to learn alongside peers from financial services, utilities, telecommunications, insurance, government, debt collection and community services, and take fresh, practical insights back to their own teams.

Participants will:

• Recognise the various forms, indicators and impacts of family violence, including victim-survivor experiences and the behaviours and tactics of persons using violence, such as the weaponisation of services.

• Respond safely and effectively, using trauma-informed communication and structured conversational frameworks to manage sensitive interactions, support customers, maintain boundaries, and prioritise safety and wellbeing.

• Refer and act appropriately by following processes to manage risk, applying safety-by-design principles, supporting colleague wellbeing, and connecting customers and staff to internal and external support services.