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Using AI in professional services: where it helps and where it doesn’t

AI is already part of professional services work, often as features switched on inside systems teams already use: drafting letters, summarising casework, ranking applications. The tools are fast and fluent. When they get something wrong, the error usually surfaces months later, found by the person it affected at an appeal, a complaint or a subject access request.

This webinar, led by Craig Clark, Lead Consultant with AHEP Consulting, is for professional services staff and managers in registry, student services, HR, finance, quality and governance. No technical knowledge is needed. It sets out where AI earns its place, where it should stay out of the decision, and the principle that holds throughout: AI changes who does the work, but never who is accountable for it.

Attendees will leave with:

A realistic picture of where AI is already in their work, including features switched on inside systems they already use
A clear sense of the tasks where AI earns its place and the decisions it should stay out of
An understanding that using AI does not move accountability, and what that means for their own records
Eight questions to take back to colleagues

If you own a process that uses AI, or soon will, the follow-on workshop Managing AI in a process you are responsible for runs on Thursday 3 December.

Thursday 5 November 2026 | Online | 12:00 to 13:00 | Members free | Non-members £30 + VAT

Open to AHEP members and non-members. Counts towards the AHEP Professional Framework: Responsible practice; Wider context.

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