Date: Wednesday 23 September 2026

Time: 1pm to 2.30pm SA, NT | 1.30pm to 3pm VIC, NSW, TAS, ACT, QLD | 11.30am to 1pm WA

Audience: Staff working in aged care services who utilise the My Aged Care service provider portal as part of their work. It focusses on the key functions related to the team leader and staff member roles within the service provider portal.

Utilising the My Aged Care portal effectively - what is required and how to make it easy!

This session will reflect the recent changes to the MAC portal and Single Assessment Service

The training is intended for staff who are new to the My Aged Care provider portal and those who would like a refresher about key functions and responsibilities. No prerequisite training is required.

About the webinar:

This webinar will focus on how aged care staff can utilise the My Aged Care service provider portal to streamline their work and enhance continuity of care for their clients.

This will include information about:

Service provider responsibilities
How to access and utilise relevant consumer information to guide your work
Utilising the Support Plan to create a service specific Goal Directed Care Plan (GDCP)
Reducing duplication and improve efficiency for clients, carers and staff
Sharing information via My Aged Care

The session will include a combination of information delivery, examples and interactive discussion. Participants will also have the opportunity to ask questions, discuss their experience and seek feedback from the facilitator and other group members.

Presented by:

Kate Pascale and Associates (KPA) - a consultancy firm specialising in supporting health and community services to build their capacity to deliver the right care at the right time in the right place.

TERMS AND CONDITIONS

By ordering tickets, you as the buyer and the ticket holders agree to:

Registration is one ticket per participant and all participants are required to access training on individual devices.
Not circulate or distribute the weblink or resources to any person or organisation who is not a registered attendee (you will receive an invoice for the extra attendee/s)
Not show the event in a group setting where unregistered attendees are present (you will either receive an invoice for the extra attendees or be removed and no refund given)
Not make any recordings or capture the video or audio in any capacity

ACIA reserve the right to:

Remove unauthorised participants from a session if no response is received by the unauthorised attendee within 10 minutes (by Zoom chat).
Request all participants to turn on their camera

By purchasing tickets you agree to ACIA sending training updates to you.

Notification of cancellation or transfer of registration must be by email to enquiry@acia.asn.au. No refund is available for any cancellations received five working days or less prior to the start date, however a substitute delegate is welcome. Please notify ACIA of any substitution as soon as possible. No refund or transfer will be given for non-attendance.

DISCLAIMER: The advice and views of speakers and the content of presentations are entirely and exclusively the views of the speakers and do not necessarily reflect the views of ACIA. ACIA disclaims all liability in relation to actions taken in response to information presented by speakers.

Contact the host of Utilising the My Aged Care Portal