Please join us on Wednesday, 30 September, 1pm - 2pm in the RES Hub Event Space (CB02.05.250) for our next UARC Research Seminar.

UARC’s Co-Directors, Professor David Brown and Professor Deb Parker, will open the seminar & introduce our speaker.

Our speaker this month is Dr Yolanda Lin. Yolanda is a Lecturer with the UTS Business School and is a member of UARC's Business & Strategy Theme.

Yolanda will be presenting on: The real effects of non-punitive interventions: firms’ responses to complaint investigation in aged care

Abstract: Non-compliance with regulations presents a persistent and evolving challenge to society with far-reaching social and economic consequences. While regulators employ different types of regulatory interventions to detect and rectify non-compliance, most research has predominantly focused on firms’ responses to punitive interventions. The extent to which non-punitive regulatory interventions have real effects on firms’ operations remains largely unexplored. Our research investigates the extent to which aged care providers respond to non-punitive regulatory interventions at the operational level, and how organisational factors influence these firms’ operational responses to non-punitive regulatory interventions. We find that these firms respond to non-punitive intervention by increasing resource allocations to key operational activities (operational staff) related to compliance. However, firms’ responses are not homogeneous and are likely to be conditional on identifiable organisational factors, namely financial viability and organisational size. Our findings suggest that firms’ responses to regulatory interventions are not solely determined by the consequences of regulatory interventions and are more nuanced and context dependent.

We hope you can make it! Please share this invitation with your UTS colleagues.

Pastries, fruit, tea and coffee will be served.

We encourage you to come early, & stay afterwards, for a chat with colleagues.

Seminar Details

Run sheet

1.00pm – 1.15pm – Introductory remarks

1.15pm - 2.00pm – Presentation and Q&A

Speakers & Topic

Introductory Remarks:	UARC Co-Directors - Professor David Brown and Professor Deb Parker
Seminar Presenter:	Dr Yolanda Lin
UARC Theme:	Business and Strategy
Topic:	*The real effects of non-punitive interventions: firms’ responses to complaint investigation in aged care*
Location:	RES Hub Event Space
	CB02.05.250
	61 Broadway, Ultimo NSW 2007 View map

About the Speaker

Dr Yolanda Lin

Yolanda is an experienced researcher at UARC and an educator at the UTS Business School. She holds a Bachelor of Business (Honours) and a PhD in Accounting from UTS Business School. Prior to joining UTS, Yolanda worked as an in-house business consultant for large multinational companies. She also holds a Bachelor of Laws and a Bachelor of Political, Economic and Social Sciences from the University of Sydney.

Yolanda brings extensive experience in interdisciplinary research projects that employ both quantitative and qualitative methods. Her research on regulation and compliance related issues in the Australian aged care sector has led to a range of industry reports and submissions to the Government. Yolanda has published peer-reviewed research in leading health and accounting journals on topics related to regulation and compliance, corporate governance and management accounting.

If you have any questions regarding the UARC Research Seminar Series, please contact Louise Malady at louise.malady@uts.edu.au.

This event forms part of UARC’s Research Seminar Series at RES Hub, offered in-person only to facilitate collaboration and connection. This series provides a space for researchers to share their work, connect and collaborate with other UTS researchers who share a passion for ageing and aged care. UARC is led by UTS academics from multiple faculties working in collaboration with researchers from other universities, aged-care providers, health services, government agencies and consumer groups with the aim of identifying evidence-based solutions to the issues facing ageing and aged care that is sustainable in terms of its fiscal, financial, workforce and social dimensions.

UARC respectfully acknowledges that we are located on the land of the Gadigal people. The Gadigal people have cared for their community, land and waters for thousands of generations, based on their deep knowledge of their country. We pay our respects to their Ancestors, their Elders and acknowledge their ongoing status as the First Peoples of this land.

Contact the host of UTS Ageing Research Collaborative (UARC) Research Seminar Series - 30 Sept 2026