WaiHost - Managing Service in Your Business

This is a Business Wairarapa Event, facilitated by Nevis Training

WaiHost workshop series, presented by Business Wairarapa.

• When: Thursday 10 December 2026

• Time: 8.30 am to 12.30 pm

• Where: The Annex (Next door to the Offering, Greytown) 65 Main Street.

• COST: Members* $45+gst pp (valued $290pp) Non-Members $90 +GST pp
  (Valued at $290pp) Catering included in costs.

Great customer service shouldn’t depend on who’s working that day.

Most businesses want to deliver outstanding customer service. But how do you make sure it happens consistently, when you’re busy, when staff change, or when things don’t go to plan?

Managing Service Excellence in Your Business is a brand-new workshop for business owners, managers and supervisors who want to move beyond simply encouraging great service and start managing it deliberately. Participants won’t just leave with ideas. They’ll build a practical service improvement plan they can start using in their own business straight away.

Because excellent service isn’t an accident. It’s something you create, lead and maintain.

What you’ll learn

The workshop takes you through three practical stages:

• DEFINE: Understand what customers really value and set clear service expectations

• DELIVER: Turn those expectations into everyday behaviours and standards your team can confidently deliver

• SUSTAIN: Keep great service happening through coaching, recognition, measurement and continuous improvement

• Plus a service improvement plan tailored to your own business

Who should attend

Business owners, managers, supervisors and team leaders in any sector who want their team to deliver great service every day, not just on the good days.

Your facilitator

Bronwyn Lord, Founder and Lead Facilitator of Nevis Training. Bronwyn established Nevis Training in 2010 and has spent more than 15 years helping organisations build the people skills that make a real difference to customer experience, team performance and leadership. Known for her practical, interactive approach, Bronwyn believes training should deliver more than a good morning away from the workplace.

“People often know what good customer service looks like. The real challenge for business owners and managers is making sure their teams can deliver it consistently. That’s where leadership, clear expectations and practical systems make the difference.” Bronwyn Lord

What’s included

• Interactive workshop

• Practical tools and frameworks to take away

• Your own service improvement plan

• Catering and coffee

Funding support

This workshop is valued at $290 per person. Thanks to funding support from the three councils as part of WEDS, tickets are just $45 + GST for members!

* Member means any paid and current member business of Business Wairarapa, Tupu Ana Masterton, Go Carterton, Martinborough Business Assoc, Destination Wairarapa.