How Great Employers Respond to Workplace Complaints, Conflict & Psychosocial Risk

Practical strategies to protect your people, strengthen your workplace and reduce business risk.

Every workplace will experience difficult conversations, conflict or employee concerns at some point.

What often determines whether a concern is resolved early or escalates into a much bigger workplace problem is how managers respond in the first few hours and days.

This practical webinar will help employers and managers respond with confidence, better understand psychosocial risks and learn practical strategies for creating positive workplaces where people feel supported, valued and want to stay.

What You’ll Learn

What to do in the first 24 hours after a workplace complaint or concern
How to recognise early warning signs of conflict and psychosocial risks
Practical strategies for managing difficult workplace conversations
Common employer mistakes and the legal and business risks when issues are poorly managed
How stronger onboarding, communication and leadership can improve workplace culture and employee retention

What Makes This Session Valuable

Practical advice you can apply immediately
Real workplace examples and legal lessons
Guidance for managers without dedicated HR support
Interactive employer polls and discussion
Opportunity to ask the experts during a live Q&A
Access to the new Employer Onboarding & Retention Toolkit

Who Should Attend

Business owners and employers
Managers and supervisors
HR and recruitment professionals
Anyone responsible for managing or leading employees
Businesses wanting to strengthen workplace culture and employee retention

Webinar Presenters - Meet the Experts

Hear practical insights from:

Sue Batten – Resolution House Consulting
Practical workplace strategies for responding to complaints, conflict, difficult conversations and psychosocial concerns.

Ben Schefe – MDL Law
Real workplace cases, legal lessons and practical strategies to help employers minimise employment and business risk.

Plus insights and resources from the Redlands Regional Jobs Committee.

Event Details

📅 Tuesday 15 September 2026
🕙 10:00am – 11:30am (AEST)
📍 Online (Zoom)
💲 Free

Online Access

This webinar will be delivered via Zoom.

Your access link will be included in your confirmation email and reminder emails.

Part of a Series

This session is part of the Redlands Employer Webinar Series – Practical Workforce Solutions.

Explore other sessions in the series:

Workforce Reality + Recruiting
Smarter Recruitment Tools
Unlocking Hidden Talent
Solving Workforce Shortages Through Migration

Watch past webinars: https://redlandscoastjobs.org.au/webinars-and-workshops

Secure Your Place

Don’t wait until a workplace issue escalates.

Register now and gain practical strategies, expert insights and free resources to help you respond confidently, protect your people and build a workplace where employees want to stay.

Contact the host of Webinar #5: How Great Employers Respond to Workplace Complaints, Conflict & Psychosocial Risk Practical strategies to protect your people, strengthen your workplace and reduce business risk

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