Open contact officer training

Open Contact Officer Training is for those organisations whose numbers don’t warrant running a standalone course. This means you can register between 1-6 members of your organisation to complete the training alongside individuals from other agencies.

At the training you will increase your team members’ understanding of inappropriate workplace behaviour, and provide them with the knowledge and skills they need to become contact officers.

Suitable for new contact officers or as a refresher for existing contact officers.

If you are booking on behalf of another individual, please ensure you include the name and contact details of the person who will be attending the training at checkout.

Details

Delivery Mode: Teams - 1 x full day online workshops
Date: Wednesday 28 October 2026
Time: 9.15am - 4.45pm (AEDT)
Cost: $550 (+GST) per person
Participant numbers: Min. 8 | Max. 20
Facilitated by two of our expert trainers

What is a contact officer?

Contact officers play a key role in workplaces, acting as “go-to” staff members who assist employees experiencing discrimination, bullying, or harassment. Generally, contact officers are not human resources staff or managers as these roles may conflict with the responsibilities of a contact officer.

Now widely incorporated across government, business, and community sectors as a proactive measure in preventing discrimination, bullying, and harassment, contact officers can help to create a positive workplace culture.

Our training scenarios are inspired by real situations drawn from our own investigation and conciliation service, so that you receive an authentic and relevant training experience.

Learning Outcomes

Develop knowledge and understanding of discrimination, bullying and harassment.
Identify relevant legal frameworks including anti-discrimination law, industrial relations and work health and safety.
Identify effective skills and strategies for responding to allegations of bullying, harassment and discrimination.
Apply knowledge and skills to scenarios relating to day-to-day work.

Why choose us?

For over three decades, we’ve been delivering education and training to help organisations across Australia embrace equity, diversity and inclusion. We teach people to understand human rights in educational, workplace and community settings.

We’re subject matter experts: As Australia’s national human rights institution with a proud 35-year history of promoting and protecting human rights, we have a sophisticated understanding about how to prevent workplace discrimination, bullying and harassment.
We use a rights-based framework: All our training activities are developed from a rights-based perspective, ensuring course content aligns with all relevant rights, legislation and international conventions.
We’re cost-effective: We understand the budget constraints under which many organisations operate, and we ensure that our prices are highly competitive.
We’re flexible: We work with our clients to tailor content to suit their specific needs. If this online session doesn't suit your needs, please contact us about your particular education and training requirements at: training@humanrights.gov.au.

Privacy Collection Notice

The Australian Human Rights Commission (AHRC) collects and handles personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

By providing your details on registration on the Humanitix webpage, you consent to us collecting and using your personal information, including any sensitive information, for the purpose of the AHRC delivering training workshops to you and/or your organisation, and related administrative tasks to enable your participation. We may use the information you provide for AHRC internal reporting, providing details to their employer, marketing, contact to complete a feedback survey, de-identified and used as aggregated data.

We will not otherwise disclose your information unless you give us your consent to do so or if we are required or authorised to do so by law. It is important to be aware that the AHRC is subject to the Freedom of Information Act 1982 (Cth) and documents provided to, or created by, the AHRC may have to be disclosed by the AHRC in response to a freedom of information request. If the AHRC receives a request under this Act, there may be relevant exemptions to disclosure, including for material obtained in confidence and personal information.

Our Privacy Policy sets out how you can access or seek correction of your personal information, make a complaint about how we have handled your information and how we will deal with your complaint.

You can find our Privacy Policy on the AHRC website at: https://humanrights.gov.au/resource-hub/by-resource-type/pages-missing-assets/privacy

Contact the host of Wednesday 28th October 2026, Open Contact Officer Training