CUSTOMERS WANT AN EXPERIENCE – NOT JUST SERVICE

The global market has always been at our fingertips but not always immediately at our doorstep. Thanks to retailers upping their game because of the pandemic, that global market is now arriving at our feet in a matter of days, sometimes mere hours. We are entering a recalibration. There is no going back to life exactly as it was.

Belinda Shaw helps retail owners breathe life back into their bricks n mortar retail stores and become more resilient using her Retail Recalibration process which has been developed over many years.

The cornerstones of Purpose, Process, Production and People are layered with neuroscience to understand individuals, what motivates them, what part of a team they work best in, and how to reward them when success is achieved.

WHAT YOU WILL LEARN:

Why starting with the 4P cornerstones sets you up for success.
How to ensure you have the right people doing the right job.
How to create your ultimate customer experience.
How to be wildly useful to those you serve (inside AND outside your business)

ABOUT BELINDA SHAW:

Belinda’s experience in retail, business, master coaching & facilitation, enable her to quickly connect with her business clients, speak their language, and truly see the source of problem areas. Some call her a problem finder, digging deep to find the root cause of what seem superficial issues.

Belinda Shaw is the Resilience Expert who engages with professionals to build themselves and their teams by engaging them in the Resilient R.O.A.R. process. You will become more focused on your capabilities, your team, and ensuring everyone is doing the job they love most and are best at.

OUR VENUE:

We have also listened to your feedback, and are currently reviewing a new venue, but also discussing options with the current venue to fine tune the menu choices. Stay tuned.

IMPORTANT – Final numbers and Special Diets:

If you have special dietary requirements please make sure you indicate them at time of booking. Due to venue policy, particularly during these challenging times, we are required to give FIVE (5) working days notice prior to this event. If received after this time, sorry we cannot guarantee this occurring. To discuss further contact us on 1800 052 476.

TICKETS:

Members: $69.00 | Visitors: $99.00 (all inclusive of GST),

Join WNA now and book at the member rate.

Due to the COVID-19 protocols, adjustments have been made to the menu. There will be a dedicated function staff member serving the group, this person will also be wearing gloves. Price includes one complimentary drink on arrival.

This event will be adhering to the Food Services Industry COVID Safe Plan, implementing the social distancing requirements as outlined. There will be a Contract Tracing Register at the Registration Desk which will be required to be completed and signed on arrival. It is also a requirement to be seated during the event. Hand sanitizer will be accessible in the room at all times.