Workit Spaces Lunch & Learn: True Customer Satisfaction: Building the Foundations of a Great Customer Service Function with Sarah Thomas | Founder @ Sezi | Ex Milkrun Head of CX
Event description
Are you ready to unlock the full potential of your customer function?
Sarah from Sezi will show you how to implement processes and strategies within your CS team that fuel growth, boost customer retention, and maintain team engagement—all while ensuring customers remain delighted.
Who is Sarah from Sezi?
Sarah is the founder of Sezi, a customer service agency that helps businesses build, lead and optimise their customer functions. Prior to Sezi, Sarah's CX career path took her through influential companies like The NRMA, GE Money, Datacom, and IAG, where she honed her expertise in the customer field. However, it was her Head of Customer roles at Aussie startups, including Car Next Door (now Uber Car Share) and MILKRUN, that truly shaped her understanding of how to cultivate and refine customer functions into invaluable sources of customer-led data and highly engaged teams - she can show you how to do the same.
WHAT: Workit Spaces Lunc & Learn: True Customer Satisfaction: Building the Foundations of a Great Customer Service Function
WHEN: Wednesday, 22nd November 2023 @ 12pm
WHERE: Workit Spaces Auditorium | A1/35-39 Bourke Rd, Alexandria NSW 2015
LUNCH IS PROVIDED!
Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity