Duration:

1 Day (10 Executive Education Credits)

• 8 credits from the live training session

• 1 credit from the Pre-Training Workbook (emotional intelligence self-assessment and workplace reflection)

• 1 credit from the Post-Training Resource Pack (implementation toolkit and emotional intelligence action plan)

Mode:

Instructor-Led Virtual Live Session / In-Person / Corporate In-House

Course Overview:

Develop workplace EQ skills in Cleveland, OH with Skelora Edu Tech, including emotional awareness, active listening, empathy, resilience and constructive conflict management.

The program covers self-awareness, emotional regulation, empathy, communication, relationship management, conflict resolution, resilience and collaboration. Participants use case studies, discussions, role plays, reflection exercises and practical communication frameworks to explore workplace situations.

By the end of the program, participants will create a Workplace Emotional Intelligence Development Plan and a 60-Day Emotional Intelligence Action Roadmap.

Why Join:

• Strengthen self-awareness and emotional regulation

• Improve workplace communication and relationships

• Develop empathy and active listening

• Support teamwork and collaboration

• Manage workplace disagreements constructively

• Apply emotional intelligence in leadership situations

• Build resilience during workplace challenges

• Support thoughtful workplace decision-making

• Develop practical workplace relationship skills

• Receive a Certificate of Completion and 10 Executive Education Credits

Learning Objectives:

• Explain core components of emotional intelligence

• Improve self-awareness and emotional regulation

• Apply empathy in professional interactions

• Strengthen communication and relationship-building

• Manage workplace conflict constructively

• Build resilience during challenging situations

• Improve collaboration and teamwork

• Apply emotional intelligence in leadership situations

• Consider emotional factors when making workplace decisions

• Create a personal emotional intelligence improvement plan

Pre-Training Workbook (1 Credit):

A structured emotional intelligence self-assessment covering workplace behaviors, communication awareness, emotional triggers, relationship-building and personal development goals.

Training Day Structure – 8 Modules (8 Hours, 8 Credits):

1. Foundations of Emotional Intelligence

• Understanding workplace EQ

• Why EQ matters at work

• Five dimensions of emotional intelligence

• EQ and IQ in workplace contexts

2. Developing Self-Awareness

• Identifying emotional triggers

• Recognizing behavioral patterns

• Self-reflection techniques

• Building emotional awareness

3. Managing Emotions Effectively

• Emotional regulation strategies

• Managing workplace stress

• Responding instead of reacting

• Maintaining professionalism during challenges

4. Empathy & Relationship Building

• Active listening

• Understanding different perspectives

• Building trust

• Strengthening workplace relationships

5. Emotional Intelligence in Communication

• Emotionally aware conversations

• Giving and receiving feedback

• Managing misunderstandings

• Building constructive dialogue

6. Conflict Resolution & Collaboration

• Understanding workplace conflict

• Resolving disagreements constructively

• Building collaborative relationships

• Supporting respectful workplace interactions

7. Emotional Intelligence for Leadership

• Emotionally intelligent leadership

• Coaching with empathy

• Supporting employee engagement

• Leading through change

8. Toolkit – Workplace EQ Development Roadmap

• EQ self-development assessment

• Personal improvement planning

• Workplace relationship action plan

• 60-Day Emotional Intelligence Action Roadmap

Post-Training Resource Pack (1 Credit):

Includes a 60-Day Emotional Intelligence Challenge, emotional awareness journal, relationship-building worksheets, empathy activities, communication reflection guides, conflict management planner, self-assessment tools and a personalized EQ improvement roadmap.

Target Audience:

• Team Leaders

• Managers

• Supervisors

• HR Professionals

• Customer Service Professionals

• Sales Professionals

• Project Managers

• Business Professionals

• Emerging Leaders

• Professionals seeking stronger workplace relationships and emotional intelligence

Certification & Credits:

Participants receive a Certificate of Completion from Skelora Edu Tech and 10 Executive Education Credits (EEC).

Trainer Profile:

Delivered by professionals in leadership development, emotional intelligence, organizational psychology, coaching and communication, with a focus on practical workplace application and professional development.

Note:

Pre-training and post-training activities each carry 1 Executive Education Credit and support learning retention, implementation readiness and practical workplace application. Participants complete a Workplace Emotional Intelligence Development Plan and a 60-Day Emotional Intelligence Action Roadmap.

Trainer: We aim to assign a qualified professional trainer based in or around the advertised training location. Final trainer details and professional profile will be shared with registered participants prior to the session.

Contact the host of Workplace Emotional Awareness & Leadership Skills – 1 Day Course | Cleveland, OH