What the Workshop Will Cover

NDIS Registration – What You Need to Know
A plain-language overview of the registration process, including the latest updates to mandatory registration and what they mean for your organisation.

Making Compliance Part of Everyday Practice
We’ll explain the NDIS Quality and Safeguards Framework, the NDIS Practice Standards, and your key responsibilities — in a way that makes sense and feels practical to apply.

Setting Up a Quality System That Works for You
Tips and examples for building (or improving) your policies, procedures and governance so they actually support your day-to-day work — not just sit on a shelf.

Understanding the Audit Process
What auditors look for, common pitfalls providers experience, and simple strategies to help you stay confident and audit-ready at all times.

Suitability

Ideal for new and existing NDIS providers who want clear guidance, practical support, and more confidence in meeting their NDIS requirements

Key Takeaways

A clear understanding of how NDIS registration works and what to expect at audit

Practical ideas you can start using straight away to strengthen compliance

Tools and tips to support continuous quality improvement and ongoing audit readiness

Meet Your Facilitator

Sharon Floyd – Director, Engels Floyd Quality Consulting (EFQC)

Sharon and her team have been supporting disability organisations for decades and have worked with NDIS providers since the NDIS was implemented. EFQC is known for turning the complex into clear, practical, and manageable steps. Before starting EFQC in 2011, Sharon worked in the Commonwealth Government where she helped design Australia’s first certification system for disability services and received an Australia Day Award for excellence in audit processes.

Today, EFQC works with providers of all sizes across Australia — from sole traders through to large organisations — helping them build strong, workable systems and feel confident about compliance. EFQC’s head office is here in Adelaide.

A unique part of EFQC’s work is training the people who assess NDIS providers: since 2018, EFQC has been engaged by the NDIS Commission to train all 1,600 NDIS auditors nationally each year. This gives us rare insight into what auditors look for, common challenges for providers, and what “good” really looks like in practice.