24/7 AI Service Desk: Your Business Never Sleeps

Name: 24/7 AI Service Desk: Your Business Never Sleeps
Start: 2026-10-16T13:00:00+0800
End: 2026-10-16T14:30:00+0800
Location: The Platform

Fri, 16 Oct, 1pm - 2:30pm AWST

The Platform

Perth WA, Australia

Western Australian AI Hub

23 followers · Contact host

Description

Provide instant, helpful answers to your customers without working 24 hours a day.

Customer expectations have shifted. Today, people expect quick, accurate responses whether they message you at 10 AM on a Tuesday or 9 PM on a Sunday. For small teams and business owners, trying to keep up with that demand while running daily operations is a fast track to burnout.

At WA AI Hub Western Australia's trusted home for practical, responsible, and humanity-centred AI training we believe technology should lighten your load, not add to it.

The reality is that most incoming customer queries aren't complex. People are often asking for business hours, booking links, pricing details, or simple troubleshooting steps. Answering these same questions over and over drains time that your team could spend on high-value work.

In this practical, hands-on workshop, you’ll learn how to build a reliable AI service desk that handles everyday customer enquiries with clarity and warmth. Most importantly, you will learn how to set strict boundaries so your system knows exactly when a query requires a real human touch.

What You Will Learn

Role of AI in customer service: Understand where automation can realistically support customer interactions and improve responsiveness.
Chatbot fundamentals: How basic conversational systems work and how they can be applied in real business scenarios.
Designing conversation flows: Hearn how to structure interactions in a way that feels natural, clear, and easy for customers to follow.
Handling common use cases: Explore how to manage frequently asked questions, general inquiries, and simple booking requests.
Managing limitations: Understand when human support is still necessary and how to ensure smooth handovers when needed.

Who Is This Workshop For?

Customer support teams: You handle a high volume of repetitive customer inquiries every day and often feel overwhelmed by the need to respond quickly while maintaining quality.
Service-based business owners and operators: You are directly responsible for customer experience, but it is becoming difficult to manage inquiries across different channels
Operations or admin teams managing customer communication: You spend a large part of your time answering FAQs, booking requests, and follow-up messages.
Businesses with growing customer demand: Your business is receiving more inquiries than before, and you are starting to struggle with response speed and consistency.

What to Bring

Laptop
FAQs or customer queries: Real examples of common customer questions so you can apply the learning directly to your business.

Outputs

Chatbot structure: A clear design of how your customer support system is organised.
Customer interaction scripts: Ready-to-use responses for common customer inquiries.
Conversation flow design: A structured map of how customer interactions should move from start to resolution.

About the AI for SMEs Workshop Series

This workshop is part of the AI for SMEs Series, a step-by-step program that helps small and medium-sized businesses adopt AI practically, at scale, and sustainably.

Powered by a strong collaboration between Platform, WA AI Hub, and CX Insight, It combines technology, real-world implementation, and business strategy in one complete learning experience.

Instead of just learning concepts, participants get hands-on guidance, proven use cases, and direct insights from practitioners. This ensures that AI is not only understood but also applied effectively in everyday business operations.

Workshop Flow:

Your First AI Assistant
Talk to AI Like a Pro
AI Health Check
AI Marketing on a Shoestring
AI Workflows & Automation
AI Safety & Responsibility
AI Service Desk ← You Are Here: Extending AI into customer experience and engagement.
AI-Powered Insights

Stop losing leads after hours and give your support team room to breathe. Seats are strictly limited to ensure everyone gets direct, hands-on support reserve your spot today!

#NextGenAILab #AIEducation #ResponsibleAI #SafePrompting #DigitalLiteracy #FutureSkills #AIForYouth #STEMEducation #WAAIHub #CityOfCanning #CommunityLearning #FutureReadySkills

Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity

Refund policy

Refund and Cancellation Policy Participant cancellation windows 14 or more calendar days before the scheduled session: Transfer to another available WA AI Hub session or course credit, less any non-recoverable third-party platform fee. Refunds may be offered less an administration fee at WA AI Hub’s discretion. 7-13 calendar days before the scheduled session: Transfer or credit only, subject to availability. No cash refund for change-of-mind cancellation. Less than 7 calendar days before the scheduled session: No refund, no credit and no transfer for change-of-mind cancellation. WA AI Hub may consider exceptional circumstances at its discretion. No-show or partial attendance: No refund, no credit and no transfer, except where required by Australian Consumer Law. Substitutions Participant substitutions are allowed up to 24 hours before the session if the substitute meets eligibility requirements and WA AI Hub receives the updated attendee details in writing. Organiser cancellation, rescheduling or major change If WA AI Hub cancels a session, cannot deliver the session, or makes a major change to the time, delivery mode or core advertised content, participants will be offered a reasonable remedy such as transfer, credit or refund, consistent with Australian Consumer Law. Australian Consumer Law statement Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service fails to meet a consumer guarantee, participants may be entitled to a remedy depending on the circumstances. This policy does not limit those rights. Platform fees Ticketing platform fees and payment processing fees may be non-refundable where those fees are charged and retained by the platform, except where law or the relevant platform rules require otherwise. How to request a cancellation, transfer or remedy Email Junita junita@wahub.ai (08) 6156 4865 with the participant name, session title, booking reference, requested outcome and reason for the request. Recommended acceptance wording By registering, participants acknowledge the refund and cancellation policy and understand that statutory rights under Australian Consumer Law continue to apply.

Hostinformation

Western Australian AI Hub

23 followers

Contact host

View profile

Western Australian AI Hub is the state’s accelerator for sovereign artificial intelligence capability. Born from the grassroots energy and collaborative spirit of the Perth AI Innovators community founded by Josh (Adi Tedjasaputra) and Eunice Sari in early 2024, the Hub represents the next stage of our journey: a dedicated, community-led organisation focused on turning Western Australia’s strengths in data and innovation into world-leading AI solutions that matter.

Vision:

To establish Western Australia as a globally recognised leader in the application of responsible and innovative AI, driving economic diversification, industrial productivity, and social progress for all Western Australians.

Mission:

The WA AI Hub connect industry, government, academia, and the startup community to accelerate the adoption of AI in key economic sectors, foster world-class talent, and champion the development of safe, ethical, and inclusive AI solutions.

We aim to support our state reaping the economic benefits of its unique datasets and community strengths while fostering sustainable innovation that serves current and future generations.

What We Do:

Our strategic programs address critical challenges and build long-term sovereign capability in areas where WA has a global edge:

AI in Education: Building an AI-literate workforce through digital literacy pathways and research excellence.
AI for Core Industries: Deploying responsible AI in mining, minerals, and energy to enhance safety, sustainability, and productivity.
AI for a Sustainable Future: Driving “Green AI” powered by renewable energy and sovereign data.
Ecosystem & Leadership Activation: Scaling proven programs to equip leaders and practitioners with the skills to thrive in the AI revolution.

Who Should Join:

Our group is open to anyone interested in AI, regardless of their level of expertise. Whether you're a seasoned developer, a student, a researcher, or just an AI enthusiast, you're welcome to join us.

Why Join Us:

By joining the Western Australian AI Hub, you’ll be part of a state-wide movement to shape the future of responsible and innovative AI. You’ll have the opportunity to connect with industry leaders, researchers, and innovators, contribute to building sovereign AI capability, and play a role in driving economic diversification, industrial productivity, and social progress for all Western Australians.

Activities:

AI Consulting Services: Provide businesses with expertise on integrating AI as teammates or subordinates, focusing on transparency, trust, and complementary strengths (e.g., combining AI's data processing with human creativity). Example: Helping a logistics firm optimise routes with AI while ensuring drivers retain control and contextual decision-making.
AI Workshops and Training Programs: Educate individuals and organisations on skills for the AI era, including AI literacy, prompt engineering, and emotional intelligence for hybrid teams. Incorporate insights on trust imperatives (transparency, reliability, user control) to build effective collaboration.
AI Research and Development (R&D): Conduct research on human-AI teaming and symbiosis, developing tools like explainable AI systems that improve decision accuracy and trust calibration. Publish findings to establish thought leadership and contribute to the global AI community.
AI Community Events: Host meetups, hackathons, and conferences to connect AI enthusiasts, developers, and professionals, fostering collaboration and innovation. Focus on psychological safety, encouraging participants to question AI outputs and share feedback.