Refunds / Waitlist

All ticket sales are final and strictly non-refundable.

If the event is sold out, we may have a waitlist and may be able to assist with transferring your ticket to another guest. Alternatively, you can choose to donate your ticket to a Challenge family, in which case we can provide a tax-deductible receipt (TDR) for the ticket cost.

Table & Seating Configuration

Due to high demand and venue capacity, groups of 9 or 11 cannot be accommodated unless pre-approved by Challenge.

Bookings of 8 or fewer individual tickets may be seated with other guests to complete a table.

Due to the limited number of larger tables available, if you require a table of 12, you must purchase a full table of 12. Tables of 12 cannot be made up of multiple individual bookings without prior approval from Challenge.

Dietary Requirements

Please provide all guest names and dietary requirements at the time of booking where possible.

Final dietary requirements must be submitted no later than three weeks prior to the event.

Please note that the venue cannot accept dietary preferences or general medical conditions such as pregnancy, coeliac disease or low FODMAP as a dietary requirement. Please specify the particular food or ingredient that needs to be avoided, for example, “no gluten”, “no dairy” or “no nuts”.

TDR / Tickets

Your event ticket also serves as your tax-deductible receipt and will include the guest’s name and confirm that $90 of the ticket price is tax deductible.

Your ticket can be downloaded from your booking confirmation email by clicking the “Download & Print” link.

Please note, this is a non-ticketed event and you do not need to bring your ticket with you. Guest names and table allocations will be displayed on the digital seating plan at the event.

Minors

Challenge Gala events are strictly 18+.

Guests aged 16–17 may attend under the supervision of a parent or guardian, however prior approval must be obtained from both Challenge and the venue before booking.

Contact

For pre-approval, ticket enquiries or assistance with your booking, please contact mail@challenge.org.au.

Contact the host of Challenge Ball