Communicate with Influence (Launceston)

Course Content

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations. 

The workshop will also cover:

• Active listening and using your voice effectively
• Communication tips and techniques
• Body language do’s and don’ts
• Dealing with difficult clients and conflict resolution
• Negotiation and compromise
• Problem solving techniques
• Developing a personal action plan

Learning Outcomes

By the completion of this course the participant will be able to

• Understand preferred communication methods
• Know and understand causes of conflict and conflict resolution methods
• More positively manage their own behaviour
• Identify and demonstrate effective telephone techniques
• Demonstrate professional methods of answering the telephone and transferring calls
• Recognise and manage difficult calls
• Develop essential communication skills

Who should attend

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Delivery Information

Duration: 3 hours

Locations: State-wide

Investment

$350 TCCI member

$525 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au