Confidence Training for Young Staff

For young people, phones ringing, customers asking questions, and not knowing what to say or what to do can be really daunting. As a result, they'll often shut down, avoid or react - not because they want to, but because they don't know how to do things differently.

This training will give young staff (approx 16 - 30) simple tools, scripts and strategies to handle these moments with less stress and more confidence.

Here’s what participants will learn:

• How to feel more confident talking to people (in person and also on the phone).

• How to respond professionally even when they don’t know the answer.

• How to ask for help or guidance without worrying they'll look stupid.

• How to start building initiative and step up in small, practical ways.

Here's what participants will get:

• Morning tea, lunch and afternoon tea.

• A workbook and a pen. (BYO notebook if preferred.)

• A safe space to learn and grow without any judgy lecturing.

How this event differs from traditional, theory-based training - instead of telling the young people who attend, what not to do, I’ll give them simple scripts and skills they can use straight away so phone calls, tricky questions and confusion about how to do something, become a lot easier to handle. It’s run in a low-pressure way where no one gets embarrassed or put on the spot, and it acknowledges the real barrier isn’t their laziness, but that it’s simply their lack of confidence.  By making this training conversational, relatable, and fun, those who come along will know that you’re investing in them, not punishing them.

Limited to 12 participants.

A note for those attending: In addition to the morning tea, lunch and afternoon tea breaks, there will be several 5-minute blocks where participants can chat, check their phones or have a stretch. However, phones must be put away outside of these times.

A note for those paying for the training: Training fee is $295 per person plus a $12.79 booking fee (total per person of $307.79 - GST is included.)


About me, your trainer.

Hi there, I'm Leanne Shaw, at the pointy end of my 50's, and definitely not trying to be 20. What I am though, is someone who’s spent years helping young people find their feet in the workplace. I have also worked with hundreds of young people who've wanted support to manage anxiety, shyness and emotions, as well as several years experience running a large youth group. I know the stuff that makes young staff nervous - phones, customers, asking questions, understanding instructions and worry about looking stupid. This is why I train younger people without lectures, without awkward (and cringey) role-playing and without parenting them. My style is real, relatable, and a fun. By the end of the day, participants usually forget I’m “the trainer” and just feel like they’ve learned from someone who gets it.