Conflict Resolution Essentials

Course Content

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:

• Causes of conflict
• Conflict resolution styles
• Manage negotiations to resolve conflict
• Turning conflict into opportunity
• Complaints resolution process

Learning Outcomes

• A Personal Action Plan
• Know and understand causes of conflict
• Apply conflict resolution strategies
• Greater confidence dealing with conflict in the workplace

Who should attend?

This course is designed for all people working in the ‘front line’ of business:

• Sales people
• Customer service staff
• Telephone enquiry staff
• Receptionists
• Personal assistants
• Sales assistants
• Field staff
  
  

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix