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Conflict Resolution Essentials (Hobart)

Price $157.50 – $260 AUD Register

Event description

Course Content

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:

  • Causes of conflict
  • Conflict resolution styles
  • Manage negotiations to resolve conflict
  • Turning conflict into opportunity
  • Complaints resolution process

      Learning Outcomes

      • A Personal Action Plan
      • Know and understand causes of conflict
      • Apply conflict resolution strategies
      • Greater confidence dealing with conflict in the workplace

              Who should attend?

              This course is designed for all people working in the ‘front line’ of business:

              • Sales people
              • Customer service staff
              • Telephone enquiry staff
              • Receptionists
              • Personal assistants
              • Sales assistants
              • Field staff

                Delivery Information

                Duration: 2 hours

                Locations: State-wide


                $175 TCCI member

                $260 non-member

                More Information?

                Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email

                PLEASE NOTE:

                If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or

                Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

                Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix

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                Refund policy

                Refunds are available up to 14 days prior to the event