High-Impact Communication Skills Session for Executive Assistant | Canberra
Description
Duration: 8 hours (including breaks) | Format: In-person / In-house / Online / Hybrid Certification: Course Completion Certification | Credits: 8 CEUs/CPDs/PDUs
Course Overview:
This workshop aims to strengthen the communication capabilities of Executive Assistants by helping them communicate clearly, confidently, and professionally in fast-paced executive environments. Participants will enhance their verbal, written, and interpersonal communication skills, learn how to manage upward communication effectively, handle difficult conversations diplomatically, and represent leadership with professionalism. The program also supports aspiring EAs in understanding the communication standards expected in executive support roles.
Key Outcomes:
By the end of the program, participants will be able to:
Communicate clearly and confidently with senior leaders
Manage professional communication across levels and functions
Draft concise and effective executive emails
Practice assertive yet respectful communication
Handle challenging conversations professionally
Improve listening skills and reduce communication errors
Build credibility and trust through communication
Understand the communication expectations of an Executive Assistant role
Target Audience:
Primary Audience
Executive Assistants supporting CEOs, Directors, VPs, or Senior Managers
Senior Administrative Assistants
Personal Assistants to leadership teams
Office Managers handling executive coordination
Secondary Audience (Aspirants):
Administrative professionals aiming to move into Executive Assistant roles
Team coordinators or project support staff seeking career advancement
Professionals newly promoted into executive support positions
This course is suitable for the individuals who:
Interact regularly with senior leadership and cross-functional stakeholders
Manage confidential information and executive communication
Coordinate meetings, correspondence, and executive schedules
Seek to enhance confidence, professionalism, and communication impact
Want to strengthen their readiness for higher-level executive responsibilities
Prerequisites:
None
Technical Requirements:
For In-house training:
Projector, Screen or TV
HDMI cable
Notebook, Pen
Internet
Laptop or tablet
Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break
Description
How can hosting a Communication Skills workshop internally strengthen your executive support function?
Because supporting your team through every life stage is not just compassionate, it is strategic.
By delivering this training to your people, your organisation enables employees to:
Improves Communication Consistency: Creates a uniform standard of professional communication across executive support staff.
Enhances Executive Support Quality: Strengthens how the team represents and communicates on behalf of leadership.
Reduces Miscommunication Errors: Improves clarity in emails, briefings, and verbal updates.
Builds Confidence with Senior Leaders: Enables EAs to interact assertively and professionally with executives.
Strengthens Stakeholder Relationships: Enhances collaboration across departments and with external partners.
Prepares Future Executive Assistants: Supports internal talent development and succession planning.
Increases Productivity: Clear communication reduces back-and-forth, misunderstandings, and delays.
Promotes Professional Growth: Encourages a proactive, strategic mindset within the executive support team.
Hosting this workshop in-house allows the content to be tailored to your organisation’s communication culture, leadership style, and real workplace scenarios while enabling confidential discussion of internal challenges. It strengthens alignment within the executive support team by establishing consistent communication standards and best practices. Additionally, it is cost-effective, enables immediate workplace application, and supports succession planning by preparing aspiring Executive Assistants internally.
Enquire at sales@wisdommindsglobal.com for scheduling and group pricing.
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FAQs
- 1. Who is this training designed for?
Executive Assistants, Administrative Professionals, Personal Assistants, and professionals supporting senior leaders.
- 2. What will I learn in this training?
You’ll learn practical communication strategies for emails, meetings, conversations, stakeholder interactions, and executive support.
- 3. How long is the training?
It is a 1-day, 8-hour training program.
- 4. Is the training available online?
Yes. The program can be delivered virtually, in-house, classroom, or in a hybrid format.
- 5. Will I receive a certificate?
Yes. Participants receive a Course Completion Certificate upon successful completion.
- 6. What communication skills are covered?
The training covers professional communication, active listening, executive communication, clarity, tone, and handling challenging conversations.
- 7. Is this training suitable for experienced Executive Assistants?
Yes. The practical strategies can help both experienced professionals and those looking to strengthen their executive communication skills.
- 8. Can organizations arrange private training for their teams?
Yes. In-house and customized group training options are available for organizations.
- 9. Is the training practical or theory-based?
The program focuses on practical, workplace-oriented learning that participants can apply immediately.
- 10. How can I enquire about the training or group pricing?
For More Information & Registration
Please contact us at sales@wisdommindsglobal.com
Agenda
Module 1: Role of Communication in the Executive Assistant Function
⦁ The EA as a communication bridge between leadership and stakeholders ⦁ Internal vs. external communication responsibilities ⦁ Common communication challenges faced by EAs ⦁ Communication expectations from senior management ⦁ Professional image and credibility
Module 2: Verbal Communication & Professional Etiquette
⦁ Speaking clearly and confidently ⦁ Professional tone and word choice ⦁ Telephone and virtual meeting etiquette ⦁ Handling senior leaders respectfully ⦁ Managing interruptions and time pressure
Module 3: Active Listening & Understanding Executive Expectations
⦁ Importance of active listening ⦁ Avoiding assumptions and miscommunication ⦁ Clarifying instructions effectively ⦁ Note-taking techniques for meetings ⦁ Asking the right questions
Module 4: Business Email & Written Communication Skills
⦁ Structure of a professional email ⦁ Writing concise and clear messages ⦁ Tone management in email communication ⦁ Writing on behalf of executives ⦁ Managing difficult email responses
Module 5: Assertiveness & Managing Difficult Conversation
⦁ Difference between passive, aggressive, and assertive communication ⦁ Saying “no” politely ⦁ Handling demanding stakeholders ⦁ Managing conflicts calmly ⦁ Maintaining professionalism under pressure
Module 6: Managing Upward & Cross-Functional Communication
⦁ Communicating effectively with senior executives ⦁ Providing updates clearly and briefly ⦁ Escalating issues appropriately ⦁ Maintaining confidentiality ⦁ Building trust with leadership
Module 7: Communication Skills for Aspiring Executive Assistants
⦁ Communication differences between admin and EA roles ⦁ Executive-level professionalism ⦁ Building confidence to interact with senior leaders ⦁ Developing communication credibility
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