Duration: 8 hours (including breaks) | Format: In-person / In-house / Online / Hybrid Certification: Course Completion Certification | Credits: 8 CEUs/CPDs/PDUs

Course Overview:

This workshop aims to strengthen the communication capabilities of Executive Assistants by helping them communicate clearly, confidently, and professionally in fast-paced executive environments. Participants will enhance their verbal, written, and interpersonal communication skills, learn how to manage upward communication effectively, handle difficult conversations diplomatically, and represent leadership with professionalism. The program also supports aspiring EAs in understanding the communication standards expected in executive support roles.

Key Outcomes:

By the end of the program, participants will be able to:

Communicate clearly and confidently with senior leaders
Manage professional communication across levels and functions
Draft concise and effective executive emails
Practice assertive yet respectful communication
Handle challenging conversations professionally
Improve listening skills and reduce communication errors
Build credibility and trust through communication
Understand the communication expectations of an Executive Assistant role

Target Audience:

Primary Audience

Executive Assistants supporting CEOs, Directors, VPs, or Senior Managers
Senior Administrative Assistants
Personal Assistants to leadership teams
Office Managers handling executive coordination

Secondary Audience (Aspirants):

Administrative professionals aiming to move into Executive Assistant roles
Team coordinators or project support staff seeking career advancement
Professionals newly promoted into executive support positions

This course is suitable for the individuals who:

Interact regularly with senior leadership and cross-functional stakeholders
Manage confidential information and executive communication
Coordinate meetings, correspondence, and executive schedules
Seek to enhance confidence, professionalism, and communication impact
Want to strengthen their readiness for higher-level executive responsibilities

Prerequisites:

None

Technical Requirements:

For In-house training:

Projector, Screen or TV
HDMI cable
Notebook, Pen
Internet
Laptop or tablet

Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break

Contact the host of High-Impact Communication Skills Session for Executive Assistant | Canberra

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