These Terms and Conditions relate to the purchase of tickets for events and workshops held by Creative HQ. Please review these terms prior to purchasing your tickets. By purchasing tickets, you agree to these terms and conditions. Creative HQ reserves the right to amend these terms and conditions at any time.

Refund policy

If your circumstances change and you can no longer attend, please refer to our refund policy:

Creative HQ will issue a full refund (minus booking fees) for event and workshop bookings that are cancelled 14 days or more prior to the event.
If the cancellation occurs 14 days or less prior to the event, Creative HQ will offer a partial refund of 30% of the total price (minus booking fees).
If the cancellation occurs 48 hours prior to the event, Creative HQ won’t be able to offer a refund.

We understand that life can be unpredictable and we strive to be flexible, when possible. If you are no longer able to attend our event or workshop please get in touch with us and we’ll be able to discuss options.

Covid-19

If a cancellation occurs due to Covid-19 we’ll offer a full refund. If the event is postponed, you’ll be able to hold on to the ticket for the new date. If you are unable to attend the new date, you can request a refund.

If the event changes from an in-person event to a virtual event, you’ll have the option to get a refund.

Photography & Videography

Creative HQ reserves the right to use photography and videography taken at the event for sales & marketing purposes. This content may be used on social media, websites, email marketing, sales and marketing collateral. Making sure you are happy and comfortable in our space is always more important to us. If you don’t wish to be photographed please let the photographer know on the day or get in touch with us prior to an event at info@creativehq.co.nz.