Customer Service and Sales Essentials (Launceston)

Course Content

This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.

This session provides a holistic approach to exceeding customer expectations in a service environment. 

Learning Outcomes

Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.

Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create:

• Introduction to the sales Process
  
• Customer experience/perceptions
• Communicating with different styles
• Building the relationship
• Understanding customer needs
• Handling objections
• Closing the Sale
• Overcoming objections
• Product knowledge and features and benefits

Who should attend?

This course is designed for anyone working in a service environment where you are presenting and selling products or services.

Delivery Information

Duration: 3 hours

Locations: State-wide

Investment

$250 TCCI member

$375 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au