Customer Service Essentials (Hobart)
Event description
Course Content
Employees that deal with customers are literally the face of your business. What face are your customers/clients seeing?
This workshop looks at service provision both within and external to your organisation including:
- Provision of memorable customer service experiences
- Elements of exceptional service skills
- Recipe for success dealing with complaints and difficult people
- Professional personal presentation and communication skills
Learning Outcomes
By the completion of this course the participant will be able to:
- Know and understand customer types and preferred communication
- Anticipate customer needs
- Greater confidence in providing professional service
- Strategies to manage customer complaints
- Personal Action Plan
Who should attend?
This course is designed for all people working in the ‘front line’ of business:
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff
Delivery Information
Duration: 2 hours
Locations: State-wide
Investment
$175 TCCI member
$260 non-member
More Information?
Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au
PLEASE NOTE:
If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au
Terms and Conditions:
All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.
Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.