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Customer Service Essentials (Hobart)

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Event description

Course Content

Employees that deal with customers are literally the face of your business. What face are your customers/clients seeing? 

This workshop looks at service provision both within and external to your organisation including:

  • Provision of memorable customer service experiences
  • Elements of exceptional service skills
  • Recipe for success dealing with complaints and difficult people
  • Professional personal presentation and communication skills

    Learning Outcomes

    By the completion of this course the participant will be able to:

    • Know and understand customer types and preferred communication
    • Anticipate customer needs
    • Greater confidence in providing professional service
    • Strategies to manage customer complaints
    • Personal Action Plan

      Who should attend?

      This course is designed for all people working in the ‘front line’ of business:

      • Customer service staff
      • Telephone enquiry staff
      • Receptionists
      • Personal assistants
      • Sales assistants
      • Field staff

        Delivery Information

        Duration: 2 hours

        Locations: State-wide

        Investment

        $175 TCCI member

        $260 non-member

        More Information?

        Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

        PLEASE NOTE:

        If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

        Terms and Conditions:

        All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.

        Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.


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        Refund policy

        Refunds are available up to 14 days prior to the event