Facilitation Skills Training Course

Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace. Every organisation has a need for good facilitators in almost every department. The difference between being a good facilitator and a great facilitator requires both training and experience.

The PD Training Facilitation Skills Course teaches you practical skills and techniques like promoting fairness, managing meetings and planning sessions to achieve productive outcomes, giving feedback and much more. These are skills that can be used immediately in the workplace and the course is now available throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Learning Outcomes

• Understand the role and purpose of facilitating
• Understand the qualities of effective facilitation
• Recognise group behaviours and know how to respond
• Understand the five P's when preparing to facilitate: purpose, products, participants, probable issues and process
• Understand the dos and dont's of effective facilitation
• Understand a decision-making process and how to apply De Bono’s Six Thinking Hats
• Understand convergent and divergent thinking and when to encourage each
• Understand how to exercise control when facilitating and how to deal with challenges
• Understand how to facilitate virtually and the challenges that this brings

Course Outline

Facilitation Skills Training Course - Lesson 1

The Peaceful Warrior

• The Role and Purpose of Facilitating
• The Limits of Facilitation
• Qualities of Effective Facilitation
• REACH Review – Facilitation Preferences
• Reflection

Facilitation Skills Training Course - Lesson 2

Just Add People and Stir

• The Ideal World
• The Real World
• Reflection

Facilitation Skills Training Course - Lesson 3

Trusting in the Process

• Preparation
• Starting Off
• The Middle Bit
• The End Bit
• I Never Agreed to That! (keeping records)
• Reflection

Facilitation Skills Training Course - Lesson 4

Making Decisions

• Tell Me Again, Why are We Here?
• Divergent and Convergent Thinking
• Building Consensus and Inclusive Solutions
• Reflection

Facilitation Skills Training Course - Lesson 5

Maximising Interaction

• Exercising Control
• Encouraging Participation
• Dealing with Challenges
• Reflection

Facilitation Skills Training Course - Lesson 6

Virtual facilitation

• Preparation
• Technology
• Maintaining Engagement
• Reflection

Facilitation Skills Training Course - Lesson 7

Reflections

• Create an Action Plan
• Accountability = Action
• References