Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace. Every organisation has a need for good facilitators in almost every department. The difference between being a good facilitator and a great facilitator requires both training and experience.

The PD Training Facilitation Skills Course teaches you practical skills and techniques like promoting fairness, managing meetings and planning sessions to achieve productive outcomes, giving feedback and much more. These are skills that can be used immediately in the workplace and the course is now available throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Learning Outcomes

Understand the role and purpose of facilitating
Understand the qualities of effective facilitation
Recognise group behaviours and know how to respond
Understand the five P's when preparing to facilitate: purpose, products, participants, probable issues and process
Understand the dos and dont's of effective facilitation
Understand a decision-making process and how to apply De Bono’s Six Thinking Hats
Understand convergent and divergent thinking and when to encourage each
Understand how to exercise control when facilitating and how to deal with challenges
Understand how to facilitate virtually and the challenges that this brings

Course Outline

Facilitation Skills Training Course - Lesson 1

The Peaceful Warrior

The Role and Purpose of Facilitating
The Limits of Facilitation
Qualities of Effective Facilitation
REACH Review – Facilitation Preferences
Reflection

Facilitation Skills Training Course - Lesson 2

Just Add People and Stir

The Ideal World
The Real World
Reflection

Facilitation Skills Training Course - Lesson 3

Trusting in the Process

Preparation
Starting Off
The Middle Bit
The End Bit
I Never Agreed to That! (keeping records)
Reflection

Facilitation Skills Training Course - Lesson 4

Making Decisions

Tell Me Again, Why are We Here?
Divergent and Convergent Thinking
Building Consensus and Inclusive Solutions
Reflection

Facilitation Skills Training Course - Lesson 5

Maximising Interaction

Exercising Control
Encouraging Participation
Dealing with Challenges
Reflection

Facilitation Skills Training Course - Lesson 6

Virtual facilitation

Preparation
Technology
Maintaining Engagement
Reflection

Facilitation Skills Training Course - Lesson 7

Reflections

Create an Action Plan
Accountability = Action
References