Event description
Connect with frontline leaders, customer experience pros, industry experts, practitioners, and ‘people’s people’ who are united by their desire to make frontline work awesome.
What to expect:
Hear local CX innovators share snack-sized stories from their frontline playbooks and then watch a fun panel debate on the role of frontline workers in customer experience innovation.
Magic moments and the great frontline debate
Listen to snack-sized stories from awesome frontline leaders and watch them go head-to-head in a fun panel debate on the role of frontline workers in customer experience innovation.
Starbucks: Anna Tearii, Partner Resources Manager
New Zealand Post: Liza Gunn, GM Customer Service
Green Drop Garage: Farhad Ghafarzade, CEO & Founder
AA Home: Bek Wall, Commercial Manager
Tend Health: Josh Robb, Founder & Chief Product Officer
Smith&Smith: Jonathan Engle, Group Director Customer
More information about the event here
Debate structure:
- A surprise topic - We’re keeping it super fresh; it’s bound to be contentious; polarising and REAL...
- Randomly selected ‘sides’ - Nothing is staged as there’s zero opportunity to ‘prep’ beforehand!
- Our winners will be audience-selected - No hidden agendas; YOU are in control of the outcome
Snacks and drinks will be served at this event.