Connect with frontline leaders, customer experience pros, industry experts, practitioners, and ‘people’s people’ who are united by their desire to make frontline work awesome.

What to expect:

Hear local CX innovators share snack-sized stories from their frontline playbooks and then watch a fun panel debate on the role of frontline workers in customer experience innovation.

Magic moments and the great frontline debate

Listen to snack-sized stories from awesome frontline leaders and watch them go head-to-head in a fun panel debate on the role of frontline workers in customer experience innovation.

Starbucks: Anna Tearii, Partner Resources Manager
New Zealand Post: Liza Gunn, GM Customer Service
Green Drop Garage: Farhad Ghafarzade, CEO & Founder
AA Home: Bek Wall, Commercial Manager
Tend Health: Josh Robb, Founder & Chief Product Officer
Smith&Smith: Jonathan Engle, Group Director Customer

More information about the event here

Debate structure:

A surprise topic - We’re keeping it super fresh; it’s bound to be contentious; polarising and REAL...
Randomly selected ‘sides’ - Nothing is staged as there’s zero opportunity to ‘prep’ beforehand!
Our winners will be audience-selected - No hidden agendas; YOU are in control of the outcome

Snacks and drinks will be served at this event.