Having Difficult Conversations (Launceston)
Event description
Course Content
One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with
constructive criticism/negative feedback.
This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult
conversations in the workplace:
- Understanding the communication process
- Using empathy to adapt your message
- Feedback versus information
- Common mistakes when having difficult conversations
- Key steps to follow when having a difficult conversation
- Bullying versus performance management
Learning Outcomes
- Understand communication styles
- Adapting the message to suit the audience
- Increased confidence to address issues
- Structured approach to holding discussions
- A Personal Action Plan
Who should attend?
This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.
Delivery Information
Duration: 2 hours
Locations: State-wide
Investment
$175 TCCI member
$260 non-member
More Information?
Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au
PLEASE NOTE:
If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au
Terms and Conditions:
All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.
Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.
Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity