Course Content

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

Understanding the communication process
Using empathy to adapt your message
Feedback versus information
Common mistakes when having difficult conversations
Key steps to follow when having a difficult conversation
Bullying versus performance management

Learning Outcomes

Understand communication styles
Adapting the message to suit the audience
Increased confidence to address issues
Structured approach to holding discussions
A Personal Action Plan

Who should attend?

This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Terms and Conditions:

All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.

Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.