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Having Difficult Conversations (Launceston)

Price $157.50 – $260 AUD Register

Event description

Course Content

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

  • Understanding the communication process
  • Using empathy to adapt your message
  • Feedback versus information
  • Common mistakes when having difficult conversations
  • Key steps to follow when having a difficult conversation
  • Bullying versus performance management

      Learning Outcomes

      • Understand communication styles
      • Adapting the message to suit the audience
      • Increased confidence to address issues
      • Structured approach to holding discussions
      • A Personal Action Plan

          Who should attend?

          This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.

           

          Delivery Information

          Duration: 2 hours

          Locations: State-wide

          Investment

          $175 TCCI member

          $260 non-member

          More Information?

          Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

          PLEASE NOTE:

          If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au


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