Lunch & Learn | Conflict Resolution: The Art of Managing Push Backs
Bunbury Geographe Chamber of Commerce and Industry
bunbury, australia
Event description
Join us for a lunch and learn and add an extremely valuable tool to your Conflict Resolution Toolbox – The Art of Managing Push Backs.
Presented by Leanne Shaw, Reboot Mindset Training & Coaching, in this session you'll get the FOUR-STEP FORMULA that will help you to:
- Respond to ANY push back without fear or defensiveness
- Reduce (or eliminate) the other person’s resistance
- Make the other person (and yourself) feel heard
- Manage push backs without emotions taking over
- Ensure you both walk away with a solution
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