This is a 5hour program

Times: 9:45am - 2.45pm

Includes: Learners Workbook and a light lunch

Buy 2 tickets get 1 FREE

Managing Challenging Interactions workshop in how to deal with difficult and challenging situations. This training will take you through the anatomy of a challenging interaction and how to address the emotional reactivity and stress that can make these situations fraught with tension and potential conflict. You will workshop a challenging interaction with a focus on how to stay calm, de-escalate tensions and achieve better outcomes for yourself and others.

Please note: We take a human centred, compassionate approach to managing challenging interactions.

Minimum numbers are required to deliver this workshop.