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    Managing Difficult Customers (Launceston)


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    Event description

    Course Content

    This workshop provides participants with strategies to deal with difficult customers and situations whilst maintaining professional service standards. Content includes:

    • Foundations of customer service (what do customers want and how can we anticipate their needs)
    • Why people complain/what makes people difficult
    • Three steps to dealing with complaints and difficult people
    • Ensuring positive interactions with customers regardless of the level of difficulty

    Learning Outcomes 

    • Understand preferred communication methods 
    • Know and understand how to mange difficult customers and situations
    • More positively manage own and others behaviour 
    • A Personal Action Plan

        Who should attend?

        This course is designed for all people working in the ‘front line’ of business:

        • Salespeople
        • Customer service staff
        • Telephone enquiry staff
        • Receptionists
        • Personal assistants
        • Sales assistants
        • Field staff

              Delivery Information

              Duration: 2 hours

              Locations: State-wide

              Investment

              $175 TCCI member

              $260 non-member

              More Information?

              Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

              PLEASE NOTE:

              If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

              Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

              Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix


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