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Managing Difficult Customers (Launceston)

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Event description

Course Content

This workshop provides participants with strategies to deal with difficult customers and situations whilst maintaining professional service standards. Content includes:

  • Foundations of customer service (what do customers want and how can we anticipate their needs)
  • Why people complain/what makes people difficult
  • Three steps to dealing with complaints and difficult people
  • Ensuring positive interactions with customers regardless of the level of difficulty

Learning Outcomes 

  • Understand preferred communication methods 
  • Know and understand how to mange difficult customers and situations
  • More positively manage own and others behaviour 
  • A Personal Action Plan

      Who should attend?

      This course is designed for all people working in the ‘front line’ of business:

      • Salespeople
      • Customer service staff
      • Telephone enquiry staff
      • Receptionists
      • Personal assistants
      • Sales assistants
      • Field staff

            Delivery Information

            Duration: 2 hours

            Locations: State-wide


            $175 TCCI member

            $260 non-member

            More Information?

            Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email

            PLEASE NOTE:

            If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or

            Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

            Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix

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            Refund policy

            Refunds are available up to 14 days prior to the event