Managing Difficult Customers (Launceston)

Course Content

This workshop provides participants with strategies to deal with difficult customers and situations whilst maintaining professional service standards. Content includes:

• Foundations of customer service (what do customers want and how can we anticipate their needs)
• Why people complain/what makes people difficult
• Three steps to dealing with complaints and difficult people
• Ensuring positive interactions with customers regardless of the level of difficulty

Learning Outcomes 

• Understand preferred communication methods 
• Know and understand how to mange difficult customers and situations
• More positively manage own and others behaviour 
• A Personal Action Plan

Who should attend?

This course is designed for all people working in the ‘front line’ of business:

• Salespeople
• Customer service staff
• Telephone enquiry staff
• Receptionists
• Personal assistants
• Sales assistants
• Field staff
  
  

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix