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Managing Difficult Customers (Launceston)

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Event description

Course Content

This workshop provides participants with strategies to deal with difficult customers and situations whilst maintaining professional service standards. Content includes:

  • Foundations of customer service (what do customers want and how can we anticipate their needs)
  • Why people complain/what makes people difficult
  • Three steps to dealing with complaints and difficult people
  • Ensuring positive interactions with customers regardless of the level of difficulty

Learning Outcomes 

  • Understand preferred communication methods 
  • Know and understand how to mange difficult customers and situations
  • More positively manage own and others behaviour 
  • A Personal Action Plan

      Who should attend?

      This course is designed for all people working in the ‘front line’ of business:

      • Salespeople
      • Customer service staff
      • Telephone enquiry staff
      • Receptionists
      • Personal assistants
      • Sales assistants
      • Field staff

            Delivery Information

            Duration: 2 hours

            Locations: State-wide

            Investment

            $175 TCCI member

            $260 non-member

            More Information?

            Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

            PLEASE NOTE:

            If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

            Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

            Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix


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            Refund policy

            Refunds are available up to 14 days prior to the event