Measuring Internal Communication

Communication research and measurement are fundamental inputs and outputs to developing a communication strategy and delivering business results.

Course description:

In this one-day course, learn how to use research to inform strategy and how to measure the impact of your work returning great ROI to your organisation.

What to expect:

• Benchmark your current state across internal communication
• Explore a variety of research methodologies and determine the effect your key messages have on stakeholder awareness, understanding and behaviour
• Analyse the information you gather and use it to inform your strategies
• Use insights to deliver measurable results and demonstrate the impact of your work
• Measure your effectiveness and create insight for the business including demonstrating ROI
• Everything you wanted to know about focus groups and writing questions

Who should attend:

Internal communication, strategic communication or corporate communication professionals.

Career Level: Generalist/specialist, strategic advisor.

Course outline:

Research as input to strategic communication planning

• Explore best practices in research and measurement
• Explore methodologies, internal research, leading and lagging indicators
• Learn where to get the data and how to measure to create meaningful benchmarks

Build your measurement approach and plan

• Analyse the data against business and audience needs
• Explore qualitative, quantitative and observational measures
• Segment and analyse audiences
• Establish measurable outcome and output based objectives

Conduct an internal audit

• Conduct an internal communication audit
• Learn what to measure and how to measure it

Measure your effectiveness and create insight into the business

• Turn your measures into meaningful business results
• Demonstrate ROI
• Create a dashboard for your executive team

About the trainer

Sia Papageorgiou FRSA, SCMP

Sia Papageorgiou is a multi-award-winning strategic communication leader on a mission to elevate the value and visibility of communication professionals and help them become trusted, strategic, and in-demand advisors. She’s bloody good at everything she does and that includes communication strategy, thinking, creating, producing, training, and mentoring anyone who believes communication professionals have the best job in the world. Sia is a certified strategic communication management professional, a Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce, and past president of the Victorian chapter of the International Association of Business Communicators (IABC). She’s also a past board director at IABC Asia-Pacific and is chair of the Global Communication Certification Council. In 2020 she was named IABC’s Chapter Leader of the Year, and in 2021, IABC Asia-Pacific named her Communicator of the Year.