Office Administration (Term 3)

Office Administration

This course will teach you all the basics of working or volunteering in an office administration role. Using real world examples, this course covers:

• Reception duties and how to use your judgement skills to gatekeep or escalate issues

• PDF manipulation using I Love PDF

• Google emails and calendar: including tone, forms of address, sign offs and etiquette for meeting invitations

• Setting up rooms and video conferencing: in person and via Zoom and Microsoft Teams

• Equipment audits, product research and purchasing within a budget using Google Sheets

• How to use Google Forms to create and track client feedback

• Using a client relationship management system to enter clients and record payments

• Online Whiteboarding and Charts

• Making procedures and working in a team using Cloud-based software

Full fee or Concession prices available.