Providing Excellent Customer Service

Please note: this event is run by the Small Business Development Corporation for small business owners in Western Australia only.

Customer service is more than getting the job done. If you’re business environment is hectic, it can influence the way you engage with clients and impact on their experience.

This workshop looks at customer service standards and provides concepts, tools and techniques to help you deliver positive customer service experiences that leave a lasting impression with customers.

This topic covers:

• Understanding customer experience
• The CARING model of behaviours and standards
• Building rapport
• Developing client relationships that last

This workshop is designed for small business owner and operators looking to improve their customer service skills.

The facilitator of this topic, ATI-Mirage is committed to providing you with the tools you need to thrive in a challenging and changing business environment. For more than 30 years their training specialists have delivered quality training and consulting services with a dedication to keeping learning 'real'.

Important booking information

Got a query? Check our Workshop Frequently Asked Questions or get in touch with us at workshops@smallbusiness.wa.gov.au. 

Bookings are limited to two tickets each, however you can make more than one booking. If you are booking for more than one person, please provide each person's email address so they receive our emails with important links and downloads.

To book for larger groups, please contact us on 133 140 or email workshops@smallbusiness.wa.gov.au

If you cannot attend, please cancel so your place can be made available to another business owner. You can cancel your booking from the update order button on your order confirmation email. Cancellations and refunds for paid workshops can be made up to 24 hours before the workshop starts.

Additional information for workshops

We are committed to supporting all WA small business owners, including those with diverse needs. Our workshops are delivered in a variety of buildings, locations and formats. If you would like further information about accessing a particular workshop, please email workshops@smallbusiness.wa.gov.au or call 133 140.