Reactivity to Results (3-part series)

Reactivity to Results is a three-part series to help you handle feedback, conflict, and tough conversations with confidence and clarity. 

Trusted by hundreds of NTG and NGO professionals, from frontline staff to senior leaders, who know their greatest asset is their people. Past participants report feeling more confident, reducing conflict, and strengthening relationships within weeks.

Each session stands alone, but together they offer tools to shift from emotional reactivity to calm, constructive action at work. 

Employer-funded training? If you’re attending any of the events as part of your organisation’s professional development program, we’re happy to provide an invoice for direct payment. Please email us at contact@artyourlife.com.au to arrange registration and invoicing. 

The series includes: 

1. Trigger Alert : Building Confidence in Giving and Receiving Feedback 

1. Break the Cycle of Drama and Conflict 

1. From Avoiding to Engaging: Productive difficult conversations 

Attend one workshop or all three - book the full series for just $595 and walk away with the complete toolkit for stronger relationships and better outcomes.

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Session 1: Trigger Alert: Building Confidence in Giving and Receiving Feedback 

27 October 8:30am - 12:30pm

Why does feedback feel so hard, whether you’re giving it or receiving it?

The answer lies in our triggers.

Feedback often sparks emotional reactions that derail clarity, trust, and growth. It might feel wrong, come from the wrong person, or hit a little too close to home. That doesn’t mean it’s not valuable. It means we need the skills to pause, process, and respond with intention. 

This half-day workshop explores the three core triggers that derail feedback and gives you the tools to manage them with confidence.

Small group format ensures tailored guidance, practical tools, and the chance to address your real-world scenarios.

Whether leading performance conversations, offering peer feedback, or receiving tough input, you’ll learn to turn discomfort into insight, keep conversations constructive, and build stronger trust and clarity at work.

In this session, you'll learn why feedback isn’t the enemy, reactivity is:

• Understand the three key triggers (truth, relationship, and identity) that shape how we respond to feedback 

• Recognise the difference between appreciation, coaching, and evaluation, and how unmet expectations can derail feedback 

• Learn practical ways to receive feedback without shutting down or getting defensive 

• Build confidence in giving feedback that’s clear, respectful, and actionable 

• Walk away with strategies to keep feedback conversations constructive, even when emotions run high 

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Session 2: Break the Cycle of Drama and Conflict: Spot It, Shift It, Solve It 

28 October 8:30am - 12:30pm

Friction is inevitable, but drama and conflict are optional. 

In any workplace, roles like Victim, Aggressor, or Rescuer can emerge when emotions run high and pressure builds. These patterns, known as the Drama Triangle, create stress, erode trust, and keep teams stuck in blame, avoidance, or control.

This half-day workshop helps you recognise those roles in real time, interrupt the cycle, and move towards clear, respectful, outcome-focused action. 

You’ll learn how to shift from drama to empowerment using tools grounded in awareness, choice, and emotional clarity. 

• Understand the three roles of the Drama Triangle and the dynamics that drive reactivity 

• Identify your default role and recognise when you're pulled into the triangle at work 

• Apply the Tension Triangle and Four Human Gifts to shift yourself and others from reaction to conscious action 

• Learn how to move ‘above the line’ using the Empowerment Triangle roles — Coach, Creator, Challenger 

• Practice language, mindset and regulation strategies to de-escalate tension and create clarity  

This is not just about managing others. It starts with recognising your own role and consciously choosing a different path. 

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Session 3:From Avoiding to Engaging - Making Difficult Conversations Authentic and Productive 

30 October 8:30am - 12:30pm

Difficult conversations are rarely about the words themselves - they’re about the meaning, emotion, and perception behind them. Often, the only thing making a conversation ‘difficult’ is the way we think about it. 

In this half-day workshop, you’ll learn how to move from avoidance to authentic engagement, reframing ‘difficult’ into ‘necessary’ or even ‘relationship-strengthening.’

We’ll focus on how to prepare, engage, and follow through with courage and clarity, so both you and the other person can leave the conversation feeling respected and understood. 

Drawing on Brené Brown’s ‘Clear is Kind, Unclear is Unkind’ principle and the Difficult Conversations Framework (Stone, Patton, Heen - Harvard Negotiation Project), you’ll gain a structured approach that builds trust and leads to better outcomes, without slipping into defensive or combative patterns. 

• Understand the dangers of avoiding difficult conversations 

• Recognise the mindset shifts needed to turn ‘difficult’ into authentic and productive conversations 

• Apply the Three Conversations framework to explore facts, feelings, and identity without blame 

• Use Brené Brown’s ‘Clear is Kind’ principle to communicate with courage, compassion, and precision 

• Prepare with a simple, evidence-based structure that keeps the conversation focused and purposeful 

• Ask high-quality questions that open dialogue and reduce defensiveness 

• Listen and respond in ways that acknowledge emotions while keeping the conversation moving forward 

• Close conversations with clarity, agreed actions, and trust intact 

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Meet Your Educator

Delivered by A.R.T Your Life, this workshop is part of a contemporary suite of programs designed to strengthen self-awareness, emotional intelligence, resilience, communication skills, confidence, and overall wellbeing — at work, at home, and in life.

Despite the name, A.R.T isn’t about finger painting or drawing — it stands for Activate your self-awareness, Reshape your thinking, and Transform your life. This evidence-based framework underpins every program we deliver and reflects the behavioural flexibility, mindset agility, and personal accountability needed to thrive in today’s complex world.

A.R.T Your Life was founded by Catie Kirke, a respected Life and Leadership Coach, NLP Master Practitioner, and Human Behaviour Specialist. With over a decade of experience coaching individuals and teams across the Northern Territory, Catie is known for her practical, transformative approach that bridges personal growth with professional performance.

Whether you're developing leadership capability, navigating change, building better relationships, or simply looking to lead yourself more effectively, A.R.T Your Life equips you with practical tools to create meaningful, measurable results in every area of life.